Results 1 to 3 of 3

Thread: Pastel Email Quitting

  1. #1
    New Member
    Join Date
    Jan 2016
    Location
    Pretoria, South Africa
    Posts
    6
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Exclamation Pastel Email Quitting

    Good day.

    We have a problem with our Pastel Xspress V14.
    if we email an invoice or statement or credit note or basically anything, Our Pastel quits.
    If we relaunch the Pastel, and try to send it again, it goes threw with no problem.
    Pastel only quits if we try to email the document for the first time.

    Please can someone help us with this problem.

    Thank you in advance.

  2. #2
    Bronze Member Brett Nortje's Avatar
    Join Date
    Jan 2015
    Location
    Cape Town
    Posts
    132
    Thanks
    28
    Thanked 1 Time in 1 Post
    Quote Originally Posted by lsdsportswear View Post
    Good day.

    We have a problem with our Pastel Xspress V14.
    if we email an invoice or statement or credit note or basically anything, Our Pastel quits.
    If we relaunch the Pastel, and try to send it again, it goes threw with no problem.
    Pastel only quits if we try to email the document for the first time.

    Please can someone help us with this problem.

    Thank you in advance.
    This i found too with games on windows. it seems you have chunked up the memory, or, your settings are wrong, or, it is a hardware problem which i doubt totally.

    So, you might want to observe it is a 'redone' email that goes through, yes? this means that it is closing because it is programmed through a bug to do this, of course. maybe it is a programming error where some reference numbers were repeated? this would be where the programmer set it up with references or directions in the program for the executions to follow that it actually has a few numbers out of place, or names, so it would look up, when you send, 'send and close email' so another one could be sent, as, the previous one has gone through and the que is cleared. you might actually find it is sending the first mail the second time!

    Of course this is irritating, yes? if you were to open two sendings of the mail, like through 'write, write' then you might send it through, but of course the program might still only send it the second time.

    I suggest that you open the tool box or whatever you pastel people call it, and then set it up to send a signature, or password encryption, and then just insert the password into the 'mail letter' itself? you need to change the way the computer or program understands the sending of the message, of course. this might keep it open, yes?

    As a back up, you should copy all the information to a word text file so you don't need to send it again - i doubt that will close!

    Sorry, i am no programmer, yet find your problem to be a bug. maybe downloading the latest repositories or even reporting the bug to a technician will give the results you seek?
    !! Going to my destruction !!

  3. #3
    Platinum Member Neville Bailey's Avatar
    Join Date
    Nov 2010
    Location
    Morningside, Durban
    Posts
    2,376
    Thanks
    35
    Thanked 393 Times in 340 Posts
    I must say that I have not encountered this problem before.

    Some things to check, which may or may not help:


    • Are you using Outlook as your email program, or something else?
    • Assuming you are using Outlook, make sure that the version of Outlook matches the computer, i.e. if your computer is a 32-bit machine, then you need to have the 32-bit version of Outlook installed, and if your machine is 64-bit, then the 64-bit version of Outlook must be installed.
    • What Windows operating system are you using?
    • If you are running Windows 7, 8 or 10, go to Control Panel...User Accounts and make sure the slider under User Account Control Settings is pulled all the way to the bottom.
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    View Neville Bailey Photography

    *** 20% DISCOUNT ON PASTEL XPRESS / PARTNER SOFTWARE UNTIL 15 DECEMBER 2017 ***

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

Similar Threads

  1. [Question] Pastel,Win7 and email
    By Martinco in forum Accounting Forum
    Replies: 25
    Last Post: 11-May-17, 01:14 PM
  2. [Question] Pastel Email Setup
    By Dientjie in forum Accounting Forum
    Replies: 3
    Last Post: 01-Jul-15, 01:51 PM
  3. [Question] Email tempate in Pastel?
    By InsaneZombie in forum Accounting Forum
    Replies: 3
    Last Post: 13-Nov-14, 03:09 PM
  4. [Question] Pastel Invoice formats - Print vs PDF Email
    By surfgate in forum Accounting Forum
    Replies: 5
    Last Post: 21-Dec-12, 10:07 AM
  5. [Question] Email Signature Pastel
    By fuzegraphics in forum Accounting Forum
    Replies: 2
    Last Post: 24-Oct-12, 09:15 PM

Tags for this Thread

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •