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Thread: Buying a Remote Control Car from Toys in SA Durban Gateay

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    Exclamation Buying a Remote Control Car from Toys in SA Durban Gateay

    Hi All,

    I just want a little clarity. My son used R400.00 of his Christmas money to buy a toy remote control car from Toys in Sa located in Gateway Durban, he literally used the car for 5 minutes and it stopped working, we returned the car hoping for a simple exchange for a new one, the owner refused and wanted to rather repair the car which in the end he could not do and then replaced the car. My son returned home excited to play with the car but the same thing happened, we returned to the store today and asked the owner for a refund and were arrogantly told to contact SEESA as he is not in anyway obligated to refund our money. I am very confused as the Consumer Protection Act states that we have the right to a refund. Can anyone advise us!

    Thanks.

    Moosty

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    Platinum Member sterne.law@gmail.com's Avatar
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    Repair Replace or Refund
    Is the mantra
    That choice lies with the consumer.
    Anthony Sterne

    www.acumenholdings.co.za
    DISCLAIMER The above is merely a comment in discussion form and an open public arena. It does not constitute a legal opinion or professional advice in any manner or form.

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    Full Member Gaynor's Avatar
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    I can't answer your CPA question although I THINK you are entitled to a refund but you could also consider placing it on Hello Peter?
    Warm Regards,
    Gaynor Paynter
    083 442 4689
    www.typewritetranscription.co.za
    We type and write it right.

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    Writing a note to the management of the centre telling how their tenant flaunts the CPA will also help

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    Quote Originally Posted by Gaynor View Post
    I can't answer your CPA question although I THINK you are entitled to a refund but you could also consider placing it on Hello Peter?
    HP means nothing

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    Site Caretaker Dave A's Avatar
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    Quote Originally Posted by Moosty View Post
    we returned to the store today and asked the owner for a refund and were arrogantly told to contact SEESA as he is not in anyway obligated to refund our money. I am very confused as the Consumer Protection Act states that we have the right to a refund. Can anyone advise us!
    It's brush-off tactics - the equivalent of "don't speak to me; talk to my lawyer." Having a right in law is one thing. Enforcing that right when it is contested can be another thing entirely.

    The original thought was that getting recourse in terms of the CPA would be along similar lines as the CCMA service for employment matters. Last I heard, the reality is a long way from that still.

    Out of not-so-idle interest, what make is the toy? Remember that in terms of the CPA the entire supply chain is in the firing line.
    The trouble with opportunity is it normally comes dressed up as work.

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