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Thread: Pastel Bank Manager error code - urgent assistance needed - thanks.

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    Pastel Bank Manager error code - urgent assistance needed - thanks.

    Hi there - just joined the Forum and am in urgent need of assistance... as a new user of Pastel, have tried to import csv statements into Pastel Xpress Bank Manager, and initially, the format was incorrect (too many columns, incorrect date format, etc) and I got the following error message: "Input string was not in a correct format".

    I since learned the error of my ways, and have not attempted to correct what I have done - but now, when I go to Process/Cash Book and then click the "Pastel Bank Manager" button, the error message pops up and I cannot proceed. I have called Sage, but we could not get the Webex to work so that they could take a look at my machine - can anyone provide some urgent guidance? VAT deadline approaches.

    TIA

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    Platinum Member Neville Bailey's Avatar
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    Hi Paul,

    Hopefully I can assist you via TeamViewer sometime today.

    Let me know what time you are free.

    Although I'm running around today, hopefully we can coordinate a time!
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    View Neville Bailey Photography

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Morning Neville - I am online until 11 a.m. today - will PM my number for us to set it up. Thanks.

    Quote Originally Posted by Neville Bailey View Post
    Hi Paul,

    Hopefully I can assist you via TeamViewer sometime today.

    Let me know what time you are free.

    Although I'm running around today, hopefully we can coordinate a time!

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    Good morning, I am experiencing the same problem with Pastel Partner. I have downloaded the statement in OLX and OLC format - same message when opening Bank Manager in Pastel. I have successfully done this previously - can somebody please help urgently?

    Thanks

    Koot

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