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Thread: Pastel Partner Statement is Wrong

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    Pastel Partner Statement is Wrong

    I am using Pastel Partner V14 recently I was allocating open items.The problem is when I finished allocating I discovered they on a fully matched invoice they now appear another amount big than the invoice value.I have unallocated all the invoice and I am still left with a debit amount which I don't know where it come from.I have checked the customer ledger and this amount does not appear anywhere it only appear in my statement.

    Please help me how do I solve this problem

  2. #2
    Platinum Member Neville Bailey's Avatar
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    It sounds as though you might have some corruption in the Open Item table.

    If you run the customer age analysis, only for this customer account, and tick the box "Print Transactions", and then look at the last row of the report, do you see a line item with the description "I/O Difference"?

    If you do, then you have Open Item corruption.

    Normally, when you process a transaction to an account that is set up for Open Item processing, the transaction updates the Ledger Transactions data table, as well as the Open Item data table. The two data tables are supposed to be in sync. However, sometimes you get corruption due to power fluctuations or an unstable computer/network, and some of the entries in the Open Item data table get deleted, duplicated or changed in odd ways.

    I can fix the corruption with my database editor if you have TeamViewer.
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    Yes this customer do have an I/O difference.I do have Team Viewer.

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