I have a few properties that I Rent out. One of the tenants recently moved out and I instructed the security company to render armed response services to the property from 18 Septemeber 2015 to 10 November (the date that the new tenant will take occupation) and also the date from which the new tenant will be responsible for paying for the service and my liability be terminated.
I have now received an account where I was billed for the whole of September to the end of Novemeber 2015. When I queried the account I was told that the company's policy is to only bill for a full calender month and not any part of a particular month.
I am sure that the Consumer Act makes provision that a consumer does not have to pay for services rendered by a service provider if those services have not been rendered. Am I correct or not and do I have to pay for the days there was no service?