Results 1 to 3 of 3

Thread: Clients cancelling / not attending appointments

  1. #1
    Silver Member
    Join Date
    Sep 2012
    Louis Trichardt
    Thanked 39 Times in 35 Posts

    Clients cancelling / not attending appointments

    Good morning guys,

    I want to find out how the other accountants handle the following scenario:

    You make an appointment with a client a few days / a week ahead, to make sure you have time to attend to their problem / work.

    Every single time, they postpone the first appointment or simply do not pitch.

    This really messes up my plannning hey. I have an accounting practice that is growing at the speed of light, so getting round to all the clients and keeping them happy is a real challenge to me.

    How do you handle these kind of clients?

  2. #2
    Gold Member
    Join Date
    Jun 2010
    Thanked 176 Times in 145 Posts
    Well, in a growing practice it should be easy. Replace the clients who don't value your time with clients who do. Up the rate you charge them to cater for the missed time, and that'll either recover your costs or they'll go elsewhere and you can replace them with a better client. Well that's the theory anyway.

    You may have to charge repeat offenders for the meetings they missed - that may get them to notice

  3. #3
    Diamond Member Blurock's Avatar
    Join Date
    May 2010
    Thanked 770 Times in 633 Posts
    Blog Entries
    Some business people do not see the value of proper accounting and some are just plain rude by not keeping appointments. (read uncivilised)
    What ever happened to old fashioned manners?

    Confirm your appointment the day before and again on the morning of the day that you are supposed to meet.
    Excellence is not a skill; its an attitude...

Similar Threads

  1. Cancelling a Vodacom Contract
    By windog in forum Consumer Protection Act Forum
    Replies: 8
    Last Post: 09-Dec-11, 10:17 AM
  2. The first-timer's guide to attending a CCMA hearing
    By BBBEE_CompSpec in forum Labour Relations and Legislation Forum
    Replies: 0
    Last Post: 27-Nov-09, 11:25 PM
  3. Political appointments in public service
    By Dave A in forum South African Politics Forum
    Replies: 2
    Last Post: 11-Dec-08, 12:26 PM
  4. Cancelling Cell Phone Contracts
    By Yvonne in forum General Business Forum
    Replies: 1
    Last Post: 02-Aug-08, 11:44 AM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts