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Thread: Creditor - open item out of balance

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    Creditor - open item out of balance

    Hi

    At one of my clients, a payment was posted for one of their creditors and it shows in the creditors ledger but does not show in match open item for the invoices to be tick off. I ran a data integrity check and 6 creditors have the following message - open item out of balance.

    How do fix this?

    TIA

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    Sorry, I should mention this is Pastel Partner

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    Platinum Member Neville Bailey's Avatar
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    There appears to be some data corruption in the Open Item transactions.

    I have the necessary database editing software to fix the corruption, which I can do via TeamViewer or on my system if I can get a backup of your client's company database. Let me know if you would like me to assist and we can make a plan.
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    View Neville Bailey Photography

    *** 20% DISCOUNT ON PASTEL XPRESS / PARTNER SOFTWARE UNTIL 15 DECEMBER 2017 ***

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Hi Neville

    That would be great. I am only going there Tuesday next week, then I can get a backup.

    Is there anything that one can do to prevent such data corruption in the future?

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