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Thread: Reversing a return on Pastel V3

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    New Member Janet Keiser's Avatar
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    Reversing a return on Pastel V3

    Hi.

    I accidentally added a return on a clients name on Pastel and I need to know if there is any way that it can be reversed?

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    First question: Pastel V3 ?? Is that version 3? That must be nearly 20 years old.
    Second question: What do you mean by "added a return"?

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    New Member Janet Keiser's Avatar
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    What happened was one of my clients paid me twice for the same invoice. I then had to repay them but instead of creating the payment I made back I added it as a return (credit note). It now shows that I need to repay the client as he is now in credit with our company. So I need to remove the return

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    There are at least three ways of correcting it:

    1) Make an invoice to cancel out the incorrect credit note.
    2) Pastel also has a "debit note" option (in the drop down menu with invoices and credit notes) which can be used for the same purpose.
    3) Do a journal where your Debit the customer and credit the sales account (must be a VAT jnl if you're vat registered)
    Last edited by BusFact; 08-Nov-14 at 10:35 AM. Reason: spelling correction

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    Email problem JohnV's Avatar
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    very useful information Busfact. Thankyou
    "Why do we never get an answer, when we're knocking at the door
    With a thousand million questions, about hate and death and war?"

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