I was wondering, part of this consumer protection act is to protect consumers against companies who charge consumers for services the companies do not render or to over charge them unknowingly for services.
During the post office strike the post office still received parcels, especially speed services parcels.
They let the clients pay for a service they very well knew they cannot deliver in the promised time.
The fact that they mislead their clients and took their clients money for a service they could not deliver is mos 100% contravention of this act.
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