Seeking some assistance with a 'technical' error on e@syFile Dividend Desktop.
In the current version of the program, you need to verify the submitting entity's data with SARS. The problem is that when verifying the data enverything is fine, except the last two numbers of the company registration number does not correspond (The reference on SARS's side is incorrect). Also no submissions is allowed, as this only pops up an error which shows that the company registration number is incorrect.
I checked and updated the company's details and confirmed these details with SARS as correct. According to their system all the details we have, they have.
I have called SARS, but no-one can help. Have escalated the queries a few times, but almost a month later have not received any feedback. Cannot seem to get in contact with any IT guys at SARS and can't find any way to speed up the 'escalations'
One person proposed that I submit the DTR01 (entity dividend data) with the incorrect company registration number, but e@syFile Dividends Desktop does not allow this incorrect one, because it is INVALID according to the program. I don't know how they can have this reference saved somewhere on their side with it being invalid and all.
I would appreciate any, ANY, suggestions anyone may have... relevant to this matter of course
Thanks in advance
(Added some screenshots of the verification and submission screens)