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Thread: Pastel Xpress 14 Startup Email problem with Windows 8 with Outlook 2013

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    Pastel Xpress 14 Startup Email problem with Windows 8 with Outlook 2013

    Hi,

    I just upgraded to Windows 8 Pro 64bit with Office 2013. Everything except Pastel is behaving and the helpdesk is unable to assist. Perhaps someone here has experienced this problem and resolved it.

    I was running Xpress 11 on my Windows 7 PC. Emailing statements was fine. I installed on my new Windows 8 Pro 64bit PC with Office 2013 and now whenever I try to email a statement, I am prompted with: "Either there is no default mail client or the current mail client cannot fulfil the messaging request. Please run Microsoft Outlook and set it as the default mail client".

    Pastel would not even answer my question as to whether the problem was with Windows or Pastel, so I bought Xpress 14 and the problem persists. The helpdesk was unable to assist, and I have ensured it is the default mail handler. I am only posting in desperation as I have been unable to resolve after trawling for solutions.

    Thanks in advance.

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    Platinum Member Neville Bailey's Avatar
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    Hi Simon,

    There is a solution.

    On your Pastel disk, browse to the folder Util/Outlook 64-bit and read the instructions in the text file there. It should be self-explanatory.
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    View Neville Bailey Photography

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Woohoo.

    Thanks for your help Neville, you hit the nail on the head. Much appreciated. It is surprising the helpdesk were unaware of this.

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    Hi Neville,

    I have Pastel Xpress V12 and Outlook 2013 on Windows 8.1 64 Bit and seem to be having the same problem. "Either there is no default mail client of the current mail client cannot fulfil the messaging request. Please run Microsoft outlook and set it as the default mail client" I have gone into Control Panel Default Programs and Outlook is set as the default. I have ticket the box in outlook as well ensuring it is the default yet I still got this error. I followed your steps above with my Pastel disk and it seems to have removed the error message however the invoices are still not emailing . . .nothing appears in my outbox or sent items? How do I know if this has resolved my problem or created a new one?

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    Platinum Member Neville Bailey's Avatar
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    Hi Samantha,

    If your PC is a 64-bit machine, make sure that your Outlook 2013 is also 64-bit compatable and not the 32-bit version.
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    View Neville Bailey Photography

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Hi Neville, both my machine and outlook 2013 is 64 bit.

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    Platinum Member Neville Bailey's Avatar
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    Perhaps we need to schedule a TeamViewer session so that I can see exactly what you are doing.
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    View Neville Bailey Photography

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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