I currently have a small new company hosting my emails. However, I've encountered on numerous occasions that the emails sit on webmail but do not go through to my Outlook. I find this disruptive as I prefer to store all correspondence on the hard drive, all in one place in folders per client in chronological order as sent and received. I make backups diligently so I don't care for storing all of my information in the cloud. Each time the IT guy managed to do something and then it worked again, until...

I am looking to change my hosting to Hetzner. Any advice on how good or bad they are and whether the change-over can be expected to be without incidence of loss of information? Any other hosting suggestions?