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Thread: Mweb....

  1. #1
    Email problem KimH's Avatar
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    Mweb....

    I am literally as mad as a wet ham about now.

    Just received the dreaded "Acceptable Useage Policy" email from Mweb! Basically telling me that my line will now be managed due to excessive useage! Running a 4meg uncapped adsl line. The sudden excessive useage has been traced back to my son who is an online gamer and has hordes of games that require constant updates, doesn't help that he has recently upgraded his computer and has had to re-install and re-download all those updates again and each time he reformats.

    Mweb have very" kindly" offered to upgrade me to a 1omeg line at an additional cost of about R460 per month.... hhmm
    Axxess are offering a 10meg line for less than I am paying Mweb now for my 4meg line.

    Current Mweb 4meg costs me R899 per month (incl line rental with Telkom)
    To upgrade to a 10meg line with Mweb will cost R1 359 per month
    Axxess's price for a 10meg line are R799 per month (incl line rental with Telkom)

    Before I rush out and kick Mweb to the curb, I have a question to those in the know - are there any differences between Mweb and Axxess's offerings that justify the huge price difference?
    "If at first you don't succeed, do it like your mother told you."

  2. #2
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    Correction. that R899 price dropped about 2 months ago. My debit as of yesterday was R809. Its a business rental

  3. #3
    Email problem KimH's Avatar
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    Nope, they are still billing me R899 per month... which is another bone of contention

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    "If at first you don't succeed, do it like your mother told you."

  4. #4
    Moderator IanF's Avatar
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    I use the Afrihost 75GB package which they are doubling to 150GB until end of September. There doesn't seem to be throttling on it plus I can use it at work and home.
    Only stress when you can change the outcome!

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    KimH (04-Jul-14)

  6. #5
    Email problem KimH's Avatar
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    My son managed to kill 75gigs in 3 days. Gonna THROTTLE him tonight when he gets home!
    "If at first you don't succeed, do it like your mother told you."

  7. #6
    Moderator IanF's Avatar
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    Quote Originally Posted by KimH View Post
    My son managed to kill 75gigs in 3 days. Gonna THROTTLE him tonight when he gets home!
    Wow that is a lot.
    What gets me is why advertise as uncapped and then do this to you.
    I hope your son recovers enough to carry on playing online games.
    Only stress when you can change the outcome!

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    KimH (04-Jul-14)

  9. #7
    Email problem KimH's Avatar
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    Quote Originally Posted by IanF View Post
    Wow that is a lot.
    What gets me is why advertise as uncapped and then do this to you.
    I hope your son recovers enough to carry on playing online games.
    South African infrastructure at its best ... or worst!
    lol!! @ the recovery comment - I dont care that he is over 6ft tall, I am going to kick his butt hard and ban him for 30 days. We now have this rolling 30 day period to bring the useage down or some such nonsense.
    "If at first you don't succeed, do it like your mother told you."

  10. #8
    Site Caretaker Dave A's Avatar
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    Quote Originally Posted by KimH View Post
    My son managed to kill 75gigs in 3 days.
    That's impressive!
    The trouble with opportunity is it normally comes dressed up as work.

  11. #9
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    Quote Originally Posted by IanF View Post
    Wow that is a lot.
    What gets me is why advertise as uncapped and then do this to you.
    I hope your son recovers enough to carry on playing online games.
    Yeah, this is an on going debate. It is pretty much uncapped for 99% of the users. Its just a couple that fall foul of the small print, like those that use 75G in 3 days

    I understand the logic behind the throtteling (done by MWeb, not Kim), I do however feel that they are being a bit misleading with the "uncapped" claim, even if so few are affected by it.

  12. Thanks given for this post:

    KimH (04-Jul-14)

  13. #10
    Moderator IanF's Avatar
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    Kim
    You can sign on to Afrihost and Webafrica for a free 1GB ADSL account and use that for a few days until Mweb calms down.
    Only stress when you can change the outcome!

  14. Thanks given for this post:

    KimH (04-Jul-14)

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