Results 1 to 4 of 4

Thread: Urgent help needed with Pastel Xpress 2007

  1. #1
    New Member
    Join Date
    Jul 2014
    Location
    sa
    Posts
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Urgent help needed with Pastel Xpress 2007

    Hi, I am trying to fix a problem with a business's computer on which the Pastel Xpress 2007 is not correctly creating ledger reports. The person using the computer wants to create "Detailed ledgers" by going into General Ledger, then then Reports, then Detailed Ledger. But the created ledger report does not begin with the first account or end with the last account and is missing some in between apparently. I have no idea how to fix this, it sounds like a bug in the program. Unfortunately the business will not upgrade at this point or pay for technical support from pastel itself. Help?

  2. #2
    Platinum Member Neville Bailey's Avatar
    Join Date
    Nov 2010
    Location
    Morningside, Durban
    Posts
    2,377
    Thanks
    35
    Thanked 393 Times in 340 Posts
    It sounds like there is data corruption in the company database.

    Have you run a Data Integrity report to see what corruption there is?

    If you can send me a backup of the database I can have a look. Otherwise, we can arrange a TeamViewer session.
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    View Neville Bailey Photography

    *** 20% DISCOUNT ON PASTEL XPRESS / PARTNER SOFTWARE UNTIL 15 DECEMBER 2017 ***

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

  3. #3
    New Member
    Join Date
    Jul 2014
    Location
    sa
    Posts
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts
    I just did a data integrity check and it found no errors or faults no. The computer in question I had to do a full reinstall of windows etc, because it was really in a bad way previously. I do not trust the hard drives and other hardware but they have to use this computer for the time being before they upgrade it.

  4. #4
    Platinum Member Neville Bailey's Avatar
    Join Date
    Nov 2010
    Location
    Morningside, Durban
    Posts
    2,377
    Thanks
    35
    Thanked 393 Times in 340 Posts
    Sending you a PM.
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    View Neville Bailey Photography

    *** 20% DISCOUNT ON PASTEL XPRESS / PARTNER SOFTWARE UNTIL 15 DECEMBER 2017 ***

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

Similar Threads

  1. [Question] Outlook 2010 and Pastel email issue (Very urgent)
    By nirodh0 in forum Technology Forum
    Replies: 2
    Last Post: 29-Oct-15, 11:38 AM
  2. Pastel Xpress V12
    By Isabel Bothma in forum Accounting Forum
    Replies: 12
    Last Post: 08-May-14, 08:28 AM
  3. Pastel Xpress V11
    By RonelS in forum Accounting Forum
    Replies: 1
    Last Post: 30-Oct-12, 01:07 PM
  4. Replies: 2
    Last Post: 14-Apr-11, 11:22 AM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •