Grade 12; Diploma in Hotel or Food & Beverage Management advantageous
Must have at least 3 years food and beverage service experience in a 4/5* Hotel Restaurant or Fine Dining Establishment; of which 1 year should be in a supervisory/floor coordination role.
Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
Experience at operator level of a Point of Sales System exposure to Micros advantageous
Highly presentable
Solid English verbal and written communication skills
Fluent with hospitality language and terminology, particularly food and beverage vocabulary
Experience in Service Recovery
Able to work flexible hours, weekends and holidays
To manage staff and the outlet operation on a day-to-day basis ensuring that:
- Guest Service is in accordance with Red Carnation Hotels and Leading Hotels of the
World standards
- Mise en place requirements are completed in accordance with SOP
- Operating Equipment is correctly managed to ensure sufficient stock and minimal breakages
To ensure that whenever necessary corrective action is taken when staff do not meet the standards
To ensure that beverage stock movement is correctly and accurately tracked; as well as captured on FnBShop
To ensure end of service cash-ups and float management are completed in accordance with SOP
Co-ordinating special requests and extraordinary tasks in accordance with SOP
Ensure a guest satisfaction check of every guest within the outlet; dealing with any concerns and complaints in accordance with company service recovery guidelines; and by personally checking quality of both service and product on a continuous basis
Janine 021-551-1297 / janine@2hrs.co.za