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Thread: Assistance with reverse overpayment on Pastel MyBusiness online.

  1. #1
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    Assistance with reverse overpayment on Pastel MyBusiness online.

    Hi,

    Not sure if I can explain, but lets see if someone can help me.

    I am still do the payments transaction on pastel MANUAL.

    A customer overpaid a invoice in our business bank account, and we paid him back, so when i did the "Process Banks and Credit Cards" on pastel. I "received" full amount with the over-payment, as i thought when i was going to do the "payment" i could allocate the customer. But the "types" there are only "Account" and "Supply", NO "Customer". And now There is a unallocated payment from client. How do i do the process to reverse or "credit", or delete? . not sure what the right thing to do. I tried credit and now there are double amount. Think i am completed lost

    Please if you don't understand, ask and i can explain again.

    Thank you for advance

    xxx

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    Silver Member Christel's Avatar
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    Hi Adriana,
    I've never worked in Pastel MyBusiness Online, but in normal Pastel Partner you would go to:

    Setup
    Entry Types
    And then specify the "Account Access" as all {i.e. G (general Ledger) & S (supplier) and C (customer)} for that specific cashbook.

    Hope this helps?
    To correct the entry now : you need to reverse the entry of the "refund" by putting it in as a minus in the payments side of the cashbook, using the same gl accounts as previously and re-enter on the next line as a normal payment, and allocating it to the customer's account.
    always fear when Christel is near....

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    Mary S (06-Feb-14)

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    HI Christel,
    Thank you for your help. I have fixed the refund. Thank you!

    Now how can i "delete" the credit note i did?

    xxx

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    Platinum Member Mike C's Avatar
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    I don't think that you can "delete" the credit note. It is not good bookkeeping practice to delete it in any case. It would be better to contra it with a debit note, with a note on the debit note explaining that it cancels out the credit note issued in error.
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

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    Mary S (06-Feb-14)

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    Thank you Mike. I managed to fix it.

    Thank you for your help and attention.

    Kind
    xxx

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