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Thread: Pastel Xpress - Can not open companies - error message saying company already registered

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    Pastel Xpress - Can not open companies - error message saying company already registered

    Hi All, I did a system upgrade of windows 8 and it deleted the companies. I viewed an earlier thread and did it step by step but keep getting and error saying company already registered. When I go back to the log on screen there are still no companies. Any suggestions will be greatly appreciated.
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    Quote Originally Posted by Morkelp View Post
    Hi All, I did a system upgrade of windows 8 and it deleted the companies. I viewed an earlier thread and did it step by step but keep getting and error saying company already registered. When I go back to the log on screen there are still no companies. Any suggestions will be greatly appreciated.
    Good day

    Get the 'reset' file from pastel ftp site. Call pastel they will give you the login and it will be right at the bottom. It is called reset12. Then run the program and get a serial number from pastel to reset your Registry file.

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    Are you running Xpress V12 Startup (single-company, single-user) or Xpress V12 Multi-Company?

    If the latter, then go to Manage Companies and highlight the company folder on the left (it should have a red cross over it), and then click on the "Remove Company" button on the right. Now click on the "Add Company" button and you should be able to add it back.
    Neville Bailey - Pastel Accounting Consultant and Photographer
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    "Give every person more in use value than you take from them in cash value."
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    Thanks Andrew will try that now. Hi Neville, I tried that but its not reinstating the companies. When I browse in the directory I can see the companies but they will just not load.

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