Can you guys give me a suggestion on this. I had a customer phone about a proof I sent by email and they said the colour is wrong. I wrongly thought the colour used should be a different shade.
What it was in some lines they wanted a different blue they have 3 different blues specified and the wrong blue was used in one line.
So can anyone suggest how I can make sure I listen and ask the right questions to get to the right problem.
I know listen carefully.