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Thread: Hetzner year to year contracts

  1. #1
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    Hetzner year to year contracts

    I was under the impression that if I didn't respond to an email to renew a contract, because I don't want to renew it, it would just automatically be terminated. I thought this was one of the new consumer protection act laws.

    Not so, according to Hetzner, they apparently have a clause in their contract or an email they send to you, which states you have to give notice. So because I decided I no longer needed a website domain name, I am being sued for outstanding fees and penalties. I will not be able to purchase a domain name or any other services from them and I will be blacklisted with ITC.

    I will pay the outstanding R79 and sort out this issue because I have other websites and want to replace this one which I will have to pay for another year and give notice now so that I don't get caught again, if I forget.

    They have also informed me that I cannot just change the name to the one I want to use, I must register and pay for another name.

    I thought I would just warn other people who might think you could just leave it, makes sure you give notice otherwise you gona be in for a nasty surprise.

  2. #2
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    Thanks for the warning, it seems like a gym contract where they try very hard to get every little cent out of you if you want to leave.

    Always need to read the fine print I guess

  3. #3
    Moderator IanF's Avatar
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    I recently moved from Hetzner and they sent me an invoice for domain renewal which was being handled by the new hosting company. They did reverse it when queried. But I would expect better automation from a hosting company.
    It is best never to leave this to chance.
    But there was no hassle with the transfer of the website.
    Only stress when you can change the outcome!

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    I don't have a problem with them as a hosting company, that's why I will pay the money. I was hoping to just change the name and use the R79 bucks for the new domain, but they indicated that I cant i must pay another R79 again, because you cant change the names.

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