good day everyone

im new to the forum

i need some advice/help please

i submitted my emp501 in may and i want to create the irp5/it3a's
if i go to generate .the processs completes.but i can not open any of them.file size is also 0kb
if i go to employee and the actual certificate and click view .it can not open also
what is going on? it worked last august?

ive uninstalled and reinstalled the following.and still the same
adobe air
adobe reader
adobe flash player

any help and advise will be really appreciated
tax season has started and i need to generate those documents asap

thanks
Mayur