Results 1 to 4 of 4

Thread: easyfile and pdf creation issues

  1. #1
    New Member
    Join Date
    Jul 2013
    Location
    johannesburg
    Posts
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts

    easyfile and pdf creation issues

    good day everyone

    im new to the forum

    i need some advice/help please

    i submitted my emp501 in may and i want to create the irp5/it3a's
    if i go to generate .the processs completes.but i can not open any of them.file size is also 0kb
    if i go to employee and the actual certificate and click view .it can not open also
    what is going on? it worked last august?

    ive uninstalled and reinstalled the following.and still the same
    adobe air
    adobe reader
    adobe flash player

    any help and advise will be really appreciated
    tax season has started and i need to generate those documents asap

    thanks
    Mayur

  2. #2
    Silver Member Christel's Avatar
    Join Date
    Feb 2012
    Location
    Port Elizabeth
    Posts
    328
    Thanks
    53
    Thanked 90 Times in 64 Posts
    Hello Mayurh,
    I really don't know what is wrong here. Maybe your submission was faulty and therefore there is no data in easyfile? Did you try to re-submit at all?
    always fear when Christel is near....

  3. #3
    Bronze Member Elijah's Avatar
    Join Date
    May 2012
    Location
    Cape Town
    Posts
    129
    Thanks
    28
    Thanked 26 Times in 21 Posts
    Hi Mayurh


    i submitted my emp501 in may and i want to create the irp5/it3a's
    if i go to generate .the processs completes.but i can not open any of them.file size is also 0kb
    if i go to employee and the actual certificate and click view .it can not open also
    what is going on? it worked last august?
    You followed the correct procedure!

    ive uninstalled and reinstalled the following.and still the same
    adobe air
    adobe reader
    adobe flash player
    You took the correct steps to trouble shoot!

    So I think you need technical assistance: try the following: efiling "technical assist emails: rsmith@sars.gov.za or eugene.joubert@sarsefiling.co.za , only thing there is a turn-around time.If you need to do your returns URGENTLY! then you can try this guy, he used to work for SARS and knows the easyfile program in detail, he will definitely be able to able you much quicker [at a price though] , [I'm not advertising for him, but I know he can definitely fix your problem quickly, if needed]

    Anton Krynauw
    Owner
    Tel: 021 553 2580
    Cell: 084 700 0091
    eMail: krycom@compute.co.za

    Good Luck!

    Elijah

  4. #4
    New Member
    Join Date
    Jul 2013
    Location
    johannesburg
    Posts
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Quote Originally Posted by ChristelACS View Post
    Hello Mayurh,
    I really don't know what is wrong here. Maybe your submission was faulty and therefore there is no data in easyfile? Did you try to re-submit at all?
    hi there
    thanks for your reply
    i uninstalled all java versions on the pc and reinstalled - and adobe flash player and its now working
    thanks

Similar Threads

  1. EasyFile 6.0.1 IR5 Issues
    By marchant in forum Accounting Forum
    Replies: 5
    Last Post: 04-May-12, 01:51 PM
  2. About job creation.
    By gombault in forum General Business Forum
    Replies: 32
    Last Post: 12-Aug-11, 10:29 AM
  3. RAM issues
    By croc in forum Technology Forum
    Replies: 20
    Last Post: 20-Nov-08, 10:05 AM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •