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Thread: Re: Hiring Remote Employees

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    Re: Hiring Remote Employees

    Hi guys!

    I've a friend who has a call center business. They have a physical office all set to operate. However, he's still thinking up to now whether it would be more beneficial if he hires remote employees - or also known as outsourcing. I don't know if you guys are familiar with it. I have found online marketplace where clients chose on hiring remote employees and paying them per successful sale over on hiring physical agents, giving them quotas and paying them fixed. As for me, I told him that there are advantages, but also disadvantages as well. Like if you're going to hire remotely, you can never monitor your employees physically - there's no way even if you require them to set a cam whilst working. However, on the other hand, considering you're a startup company, you may find this financially advantageous since you can operate without leasing a building, buying your own equipments like computers, monitors, chairs, internet, and so on..


    You guys have any opinions about this? Please feel free to advise Sorry for my bad English!

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    Site Caretaker Dave A's Avatar
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    Quote Originally Posted by cisscoza464 View Post
    Sorry for my bad English!
    That seems to be one of the challenges of offshore outsourcing - particularly when it comes to call centres.

    I was quite interested to hear an interview of an offshore call centre operation set-up based in Capetown that has been doing very well servicing English speakers in Europe. Up until now the offshore call centre business has been going to India and Phillipines, but as the SA operation head said, S.A English is far more "palatable" on the European ear. And we're essentially in the same time zone, which also has its advantages.

    Two thoughts struck me listening to it-
    1. Good to hear we've got a viable competitive advantage against such known low cost competitors
    2. What a shrewd move setting up the call centre in Capetown (compared to any other major metro in SA).
    The trouble with opportunity is it normally comes dressed up as work.

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    Quote Originally Posted by Dave A View Post
    That seems to be one of the challenges of offshore outsourcing - particularly when it comes to call centres.

    I was quite interested to hear an interview of an offshore call centre operation set-up based in Capetown that has been doing very well servicing English speakers in Europe. Up until now the offshore call centre business has been going to India and Phillipines, but as the SA operation head said, S.A English is far more "palatable" on the European ear. And we're essentially in the same time zone, which also has its advantages.

    Two thoughts struck me listening to it-
    1. Good to hear we've got a viable competitive advantage against such known low cost competitors
    2. What a shrewd move setting up the call center in Capetown (compared to any other major metro in SA).
    Dave do you have any contact details of that company or website address which provides call center services in Capetown.
    Really desperate to get the things going for my company. Tried to google but seems there are hosted cloud solutions and nothing much.
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    Site Caretaker Dave A's Avatar
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    Quote Originally Posted by Wiz View Post
    Dave do you have any contact details of that company or website address which provides call center services in Capetown.
    It was a TV interview and I regret I missed the name of the company. But based on the fact they were on because of a recognition award, and combining that with the services offered, I believe the company is 1Stream. Based on this page, I'm not sure that they're actually running the call centres though. It looks like they're dealing with the local SaaS side of things.
    The trouble with opportunity is it normally comes dressed up as work.

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    Offshore outsourcing is becoming a real trend nowadays. It's not surprising if someone's personal shopper is physically located from other side of the world. I've seen several job marketplace on the net and it's a growing industry. My friend will pursue though on hiring physical employees.

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