Vodacom rip off - Faulty Z10 3 times and they refuse to change phone type

[Blurock]

Vodacom is advertising a 14 day "no hassle" return policy. Why are they not honouring it? False advertising?

[ians]

You sign a document as part of the contract at vodacom, they clearly indicate that they do not do out of box replacements for water damage, you can however return the phone within 7 days, it will be sent away for an "assessment" if the phone has so much as a blemish on the body the case, they tell you it is not cover because it has been dropped, so you claim is rejected they will then quote to repair. So you are so screwed unless you keep your phone in a glass bowl wrapped in cotton wool. Wake up people they have us by the balls and squeezing. The issue I had with Telkom I was left to the wolves, I think even Wendy Knowler was tooo scared to touch it. According to Vodacom, they have "put her in her place" on numerous occasions. For me to take the issue any further was just a waste of my time, so like most people I have had to step down and just accept the crap that is dished out to me. But lucky for us we have the internet and social networks, I do believe there have been many case where people have read the crap with telkom and Apple and swayed their decision, for example I know of a few people who have chosen the S4 over the iphone5 after reading my post on all the forums.

[SSS100]

Twice vodacom have agreed cellphone was faulty and exchanged it, now will be a third phone
both 2 previous phones were faulty within 7 days and yes it was called the out of box failure and exchanged.
now waiting for 3rd cellphone