Results 1 to 10 of 10

Thread: New Tech International - Rivonia

  1. #1
    New Member
    Join Date
    Jun 2013
    Location
    Durban
    Posts
    8
    Thanks
    0
    Thanked 0 Times in 0 Posts

    New Tech International - Rivonia

    Hi,

    Forgive me for this long lengthly post, but I'm at my wits end with New Tech International.

    Last year I was contacted by them for what implied as free toners, so I accepted the offer, only to receive a bill when the toner was delivered in September 2012.

    I sent them a fax stating that the toner was no longer required and will be returned however, a "Mr. Nel" from Newtech, did not accept my letter, got quite rude and I eventually gave in to the back and forth banter, and made payment.

    This year I received an invoice with stock, for another two toners (16/01/2013) - not requested, not ordered. Upon querying, I was told it was the rest of the order. I said I did not order three, and was not ever told about three, to which I was told that there was such a demand for the toners, they could not supply to all clients so they sent one to each, and they had now received stock and were replenishing the original order. I told them I had not requested three or was not informed at anytime that there were three. Did I pay for three toners with my payment of R1600-00? No, that was only for one toner.

    I was then told that I had placed the order and I had to take the stock. I said I had no need for it, but they insisted, actually getting quite "demanding". On a different day Chantelle phoned me for payment, and I again explained not require them. I spoke to Victor, who told me I could return one of the toners (out of the three), and they would thereafter close my account after I made a payment for the other toner. They would give me 30 to 60days to do so. I felt perhaps that all in all I had made the mistake and misunderstood them, but its becoming clear that I was "fooled" into thinking so.

    I phoned them to discuss further, and had to leave a message for someone to call me back, and I am still waiting for that to happen. I returned both toners to them, keeping one which I had paid for - only to have one sent back to me, and being called agan by Chantal about payment due.
    Ive received a statement showing a balance b/f in March of R3189.72. Then a credit on 5th April of R3189.72. (?) Then an invoice on 9th April for R 1594.86....

    I have emailed thenct.org.za; the dti Customer Contact Centre; and ECR Consumerwatch, and the National Consumer Commission - I phoned the NCC 0860266786 'not available'. I have phoned 0219404450 / 4500 where I held on for 48 minutes between the two. I have sent a fax to the Durban office 0313105416 (0861515259 mailbox is full). I even submitted the story to Carte Blanche.

    I have found many complaints about this company on hellopeter (http://hellopeter.com/new-tech-inter...and-complaints) and also seen stories on Carte Blanche Extras (about similar companies doing this type of "selling" - http://beta.mnet.co.za/carteblanche/...=4303&Showid=5.)

    The reason I post it here is I just dont know what else to do, with all the numbers and email addresses I have contacted, and still no response from anyone. I am in touch with a lawyer, but it is just going to cost so much.

    I am at a point now where fine I will pay it, but looking at the other complaints - they will just send more toners, and more invoices and harrass for more payments.

  2. #2
    New Member
    Join Date
    Jun 2013
    Location
    Durban
    Posts
    8
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Still being hounded by this comany for payment.
    Theyve contacted my lawyer who has asked for relevant documents relating to the order such as the "Order Acknowledgement" form, the recording between myself and consultants at each time (which they say all their calls are recorded) etc; and to date all they have supplied is the latest statement. No responses from the NCC or any of the people / places Ive emailed or phoned.
    Guess this company is just going to continue to con and harass people.

  3. #3
    Diamond Member AndyD's Avatar
    Join Date
    Jan 2010
    Location
    Cape Town
    Posts
    4,923
    Thanks
    576
    Thanked 934 Times in 755 Posts
    The 'pay up or else' business model seems to be fashionable at the moment and as I see it they're nothing more than common crooks. I'd be tempted to get a large group of victims together and start something similar to a class action, take them for every cent you can and split the legal costs between a large number.
    _______________________________________________

    _______________________________________________

  4. #4
    Site Caretaker Dave A's Avatar
    Join Date
    May 2006
    Location
    Durban, South Africa
    Posts
    22,648
    Thanks
    3,304
    Thanked 2,676 Times in 2,257 Posts
    Blog Entries
    12
    You might want to read this thread on Haltrex Systems.

    It sounds like a very similar setup. It may even be the same outfit rebranded (although at this point that's pure speculation on my part).

  5. #5
    Site Caretaker Dave A's Avatar
    Join Date
    May 2006
    Location
    Durban, South Africa
    Posts
    22,648
    Thanks
    3,304
    Thanked 2,676 Times in 2,257 Posts
    Blog Entries
    12
    Quote Originally Posted by Dave A View Post
    It may even be the same outfit rebranded (although at this point that's pure speculation on my part).
    After re-reading the Haltrex thread, this post made in October 2009 seems to confirm it's the same outfit in different clothes.

    Good grief - so they're still going strong!
    So much for our hope that the Consumer Protection Act might clip their wings

  6. #6
    New Member
    Join Date
    Jun 2013
    Location
    Durban
    Posts
    8
    Thanks
    0
    Thanked 0 Times in 0 Posts
    So I am now being threatened by Newtech International to paythe overdue account!
    I have still have no feedback from ANYBODY that I faxed or emailed.

  7. #7
    Moderator IanF's Avatar
    Join Date
    Dec 2007
    Location
    Jhb
    Posts
    2,679
    Thanks
    197
    Thanked 529 Times in 405 Posts
    I would ask them to take it to court as you are prepared to defend this in court. In front of a objective professional.
    Only stress when you can change the outcome!

  8. #8
    Platinum Member desA's Avatar
    Join Date
    Jan 2010
    Location
    South East Asia
    Posts
    1,023
    Thanks
    512
    Thanked 126 Times in 99 Posts
    Colleagues suffered from the same plague.

    They packed all the toners etc into the original boxes & sent them back to the company, with a note telling them they do not want their stuff & to send no more. As more came, they'd just reject it at the Post Office & return it. Went on for quite some time. I think in the end, that the scamsters gave up.

    Don't pay for what you have not ordered. Send it back. Wouldn't even bother phoning the idiots.
    In search of South African Technology Nuggets(R), for sale & trading in South East Asia.

  9. #9
    Diamond Member wynn's Avatar
    Join Date
    Oct 2006
    Location
    east london
    Posts
    3,338
    Thanks
    548
    Thanked 625 Times in 524 Posts
    They said 'three' not 'free' and they will prove it in court when they take there witness wif them
    "Nobody who has succeeded has not failed along the way"
    Arianna Huffington

    Read the first 10% of my books "Didymus" and "The BEAST of BIKO BRIDGE" for free
    You can also read and download 100% free my short stories "A Real Surprise" and "Pieces of Eight" at
    http://www.smashwords.com/books/view/332256

  10. #10
    Full Member
    Join Date
    May 2013
    Location
    In Your Brain.
    Posts
    76
    Thanks
    11
    Thanked 13 Times in 12 Posts
    I feel you should just ignore them and don't pay any invoices. Let them go to the court you should be able to defend it somehow.
    11 Year's of Experience - Get Your Free Digital Marketing Consultant - only on TheForumSA, PM Me for details!

Similar Threads

  1. The Tech Guys www.seo7k.co.za
    By PayrollSmart in forum Marketing Forum
    Replies: 22
    Last Post: 30-Oct-13, 11:48 PM
  2. International Payments
    By Scaffold in forum General Business Forum
    Replies: 2
    Last Post: 15-Nov-12, 04:28 PM
  3. The Core i5 (interesting Tech)
    By tec0 in forum Technology Forum
    Replies: 7
    Last Post: 25-Aug-10, 11:28 PM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •