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Thread: E@syfile 6.2.2

  1. #1
    Email problem
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    E@syfile 6.2.2

    When I try to Print letters or Agent Appointments I get "failed to generate the pdf".
    Does anyone know what to do to resolve this problem?
    I have tried:
    uninstall easyfile
    reinstall Adobe
    uninstall java
    reinstall easyfile with whatever installations it comes up with (like java)

    Any suggestion will be greatly appreciated!

  2. #2
    Site Caretaker Dave A's Avatar
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    I'm assuming you're on Windows 7 (or 8). Try running E@syfile in administrator mode.

    When opening E@syfile, instead of just clicking (the desktop link or start menu item), right click, then select Run as Administrator.
    The trouble with opportunity is it normally comes dressed up as work.

  3. #3
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    Hi,
    I'm really struggling with Easyfile/SARS. I have 6.3.2 installed. (Windows 7) Since the beginning of the year, I have been unable to view any PDF documents when in Easyfile. ( I have done successful submissions in previous years) I have had the IT guys look at it and I even had a consultant from SARS/Easyfile come to the office and have a look. Everyone is stumped. The SARS consultant told me to go ahead and do the submission for Year End Feb 2013 as the IRP5 certificates were generated in PDF in my C drive. I went ahead and did this and now SARS says that no certificates were received onyl the EMP501.
    I have uninstalled Easyfile, Java, ADobe, etc. and re-installed a number of times. I even disabled my Antivirus to see if that helped (no go) Each time I click on an item that should open a PDF document it opens as a blank screen and eventually a window pops up with an "ENU! Adobe PDF document" message.
    The frustrating thing is that I have logged into Easyfile on my colleague's laptop and am able to view the PDF documents there.
    I'm really clutching at straws now - but there must be some setting that has been changed on my laptop with one of the updates.

    Please help... I'm desperate!!

  4. #4
    Site Caretaker Dave A's Avatar
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    This thread on e@syfile and pdf creation issues might help.
    The trouble with opportunity is it normally comes dressed up as work.

  5. #5
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    Hi,
    I was unable to view PDF documents on Easyfile and after speaking to lots of different people and still not being successful, I spent some time with a Easyfile consultant at SARS. Tebogo suggested that I uninstall my Adobe Reader and re-install version 9 and work my way back up to the current version 11.

    I've just installed version 9 and it works!!!

    Hope this helps others with similar problems

  6. Thank given for this post:

    Dave A (02-Aug-13), Mike C (01-Aug-13)

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