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Thread: Pastel Express V11 - Customer Statement & Customer Account Recons.

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    Pastel Express V11 - Customer Statement & Customer Account Recons.

    Good Day

    Is there some way that one can modify the customer statements in Pastel to show which invoices was paid for. At the moment my statements only show the invoices and then the amounts received. My customers wants to see exactly which invoices was paid and which ones are still due for payment. And because the totals are of various amounts I have to do a manual statement and study the bank statement to see which payment was for which invoice / invoices, It is quite a tedious job to do and I was hoping that Pastel can do that for me. I tried checking out the GL customer accounts but it generally shows the same thing. And for clients that are badly in arrears and who maybe has retainers itís really hard so say that the 20 000 received was for this months or maybe last year Augusts invoice. Am I looking in the wrong place or is there some way that Pastel can recon the customer account automatically?

    Kind Regards,
    V

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    Platinum Member Mike C's Avatar
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    Hi Vinruby. Looks like you have set Pastel processing to "Balance Forward" rather than "Open Item". Balance forward just brings the balance owing forward on the statement, whereas "Open Item" allows you to match payments to Invoices, which reflect on the statement.
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

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    Vinruby (23-Apr-13)

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    Hi Mike thanks for the response, I just checked and my customers are all open item. Wonder what I am doing wrong this is really so frustrating.
    thanks for the advise though.

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    Platinum Member Neville Bailey's Avatar
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    There might be a setting that needs to be changed, as it is possible to print statements in Balance Forward format, even though your customers are set to Open Item processing.

    Go to Setup...Customers...Control, and then go to the Statements tab. On the left of the screen, you will see an option "Always Print in Balance Forward Format". Make sure the option is unticked.
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    Thank you Neville, I did that and It worked!

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    Good day,

    Is there somewhere a online learning tutorial or pdf file I can go through on Invoicing and Statements for Pastel Express V11? I cannot go to classes and are struggling with the program

    Thank you

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