We distribute dry food stuffs, our problem is that when we deliver our products everything is whole and in one piece and then after a couple of weeks one of the stores will ask a credit notes for damaged goods. Are we as suppliers oblidged to give credit because when we delivered all the products was still whole in its packaging.
any advice will be appreciated, this is one of our biggetst buyers and I dont want to step on any toes, but they are the only store ever requesting credit for bales and bales of damaged goods. It is costing my company big time
Any advice will be appreciated.