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Thread: Data Corruption?

  1. #1
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    Question Data Corruption?

    Hi Everyone,

    I have a very unusual problem where on certain customer statements I have a duplication of the invoice amount (not a duplication of the invoice) ex. if invoice 9506 has a amount of R1500.20 it will show on the statement that 9506 has a amount of R3000.40 outstanding. I've been advised that this could be a corruption of one of the pastel files, armed with this knowledge I submitted the company to Pastel for a data fix.

    Pastel claim to have fixed a open item corruption, but this hasn't fixed my problem and trying to sort it with a different call center agent every time is getting very frustrating. If anybody could please weigh in and advice me to the best course of action in this scenario I would appreciate it immensely!

    Thanks

  2. #2
    Platinum Member Neville Bailey's Avatar
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    Hi,

    I can possibly assist you. If you can install TeamViewer on your system, I can log on remotely and fix it with my data editing software.

    Please fill in your particulars on my online form here, and I will contact you to arrange a mutually convenient time.
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    View Neville Bailey Photography

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Iseenumbers: you dont specify whic version of pastel you are using but by the sounds of it you are on evolution. If so try a relink. you log in as administrator and under your maintenance options of your module (ie AR) you should have a relink. try that?

  4. #4
    Platinum Member Neville Bailey's Avatar
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    I did a data fix on his database and all is good now.
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    View Neville Bailey Photography

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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