I have a very unusual problem where on certain customer statements I have a duplication of the invoice amount (not a duplication of the invoice) ex. if invoice 9506 has a amount of R1500.20 it will show on the statement that 9506 has a amount of R3000.40 outstanding. I've been advised that this could be a corruption of one of the pastel files, armed with this knowledge I submitted the company to Pastel for a data fix.
Pastel claim to have fixed a open item corruption, but this hasn't fixed my problem and trying to sort it with a different call center agent every time is getting very frustrating. If anybody could please weigh in and advice me to the best course of action in this scenario I would appreciate it immensely!