I completed a project about a month ago and had to use Crabtree products, now i am getting called out to replace faulty swiches. I personally went around and checked every single switch to make sure there was a positive click when i operated the switch. The first switch went faulty while still working on site, so i replaced it, but there have been 2 additional switches which had to be replaced. I was told by Crabtree that they will gladly replace the switch, but i must return the faulty switch to their offices in Westmead or buy replacement switches from a wholesaler, then return the switches and get a credit.
What if i decided i dont want to replace the switches because the switch was working when i fitted the switch and it is not my workmanship which has caused the switch to go faulty.