Page 1 of 3 123 LastLast
Results 1 to 10 of 21

Thread: Question about warranty be upheld

  1. #1
    New Member
    Join Date
    Feb 2013
    Location
    Cape Town
    Posts
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Question about warranty be upheld

    I bought a phone from Edgars cash, with Vodacom as the provider. 3 days later half the screen is busted, it looks like it has been dropped or taken pressure damage, but i know for a fact I did nothing, it happened while i was sittng on the couch, one minute fine, next i pick it up and its like that.
    I take to Edgars, they say Vodacom needs to authorise a return, so I take to them and they say it is my fault and definitely negligence so hence will not honour the warantee which states physical damage is not covered by the warantee.
    Can they really deny service like that after so few days when I did not damamge the phone myself?

  2. #2
    Diamond Member Blurock's Avatar
    Join Date
    May 2010
    Location
    Durban
    Posts
    3,434
    Thanks
    660
    Thanked 765 Times in 630 Posts
    Blog Entries
    1
    Yes they can. You have to inspect any purchase thoroughly to make sure there are no problems, before leaving the store. It will be very hard for you to prove that the phone was in that condition when you purchased it. How come you only pick up the problem 3 days later? Who sat on the phone?
    Excellence is not a skill; its an attitude...

  3. Thanks given for this post:

    Nickolai Naydenov (24-Feb-13)

  4. #3
    New Member
    Join Date
    Feb 2013
    Location
    Cape Town
    Posts
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts
    The problem only happened 3 days later. It was fine at first, then all of a sudden it just happened.
    If somebody sat on the phone then they havent told me about it!

  5. #4
    Diamond Member Blurock's Avatar
    Join Date
    May 2010
    Location
    Durban
    Posts
    3,434
    Thanks
    660
    Thanked 765 Times in 630 Posts
    Blog Entries
    1
    Quote Originally Posted by Brendan View Post
    I bought a phone from Edgars cash, with Vodacom as the provider. 3 days later half the screen is busted, it looks like it has been dropped or taken pressure damage, but i know for a fact I did nothing, it happened while i was sittng on the couch, one minute fine, next i pick it up and its like that.
    So does your insurance cover accidental damage such as when you accidentally sit on your phone?
    Excellence is not a skill; its an attitude...

  6. #5
    Site Caretaker Dave A's Avatar
    Join Date
    May 2006
    Location
    Durban, South Africa
    Posts
    20,973
    Thanks
    3,055
    Thanked 2,462 Times in 2,067 Posts
    Blog Entries
    12
    Quote Originally Posted by Brendan View Post
    If somebody sat on the phone then they havent told me about it!
    Seems the most likely explanation to me.

    Pretty rough to expect the supplier to be held responsible for that.
    The trouble with opportunity is it normally comes dressed up as work.

  7. Thanks given for this post:

    Nickolai Naydenov (24-Feb-13)

  8. #6
    New Member
    Join Date
    Feb 2013
    Location
    Cape Town
    Posts
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Right, let me say this clearly then hopefully we can move on, it was never sat on, it was in my front pocket (because who keeps a phone in their back pocket), i took it out, typed a message, returned to pocket, took it out again, screen was all screwy, and thats how it happened, that it why i say i never sat, punched, threw, hit with a hammer, spat or performed any other malicious damage to it.
    Are you going to continue trying to blame me or perhaps tell me what i can if they are trying to blame me.

  9. #7
    Silver Member
    Join Date
    Oct 2011
    Location
    johannesburg
    Posts
    200
    Thanks
    2
    Thanked 9 Times in 9 Posts
    Brendan, I don't think the gentlemen were trying to blame you on their posts above. It seems to me they merely wanted to get a clear understanding of what happened...they were not there and as such do not know, therefore it's only logically to ask questions so they can understand n get insight on the matter

    Basically, you have to prove to Edwards and vodacom that you did not damage the phone or screen, it just happened

    Honestly, it will be hard for u to do that in this case
    They can even say, maybe your pocket was too tight, or had other things in it that could possibly damage the phone. Have you thought about that argument?

  10. #8
    Diamond Member Blurock's Avatar
    Join Date
    May 2010
    Location
    Durban
    Posts
    3,434
    Thanks
    660
    Thanked 765 Times in 630 Posts
    Blog Entries
    1
    Quote Originally Posted by Brendan View Post
    Right, let me say this clearly then hopefully we can move on, it was never sat on, it was in my front pocket (because who keeps a phone in their back pocket), i took it out, typed a message, returned to pocket, took it out again, screen was all screwy, and thats how it happened, that it why i say i never sat, punched, threw, hit with a hammer, spat or performed any other malicious damage to it.
    Are you going to continue trying to blame me or perhaps tell me what i can if they are trying to blame me.
    No blaming Brendan. Just logic arguments. Do you have any insurance that will cover accidental damage as it is unlikely that you will succeed with your warranty claim. You may still request that the damage be inspected by an expert though.
    Excellence is not a skill; its an attitude...

  11. #9
    Moderator IanF's Avatar
    Join Date
    Dec 2007
    Location
    Jhb
    Posts
    2,615
    Thanks
    191
    Thanked 520 Times in 398 Posts
    I changed to prepaid from topup as my screen on a HTC snap also broke naturally I was told it was my fault. To add insult to injury Vodacom insisted I pay a quote rejection fee of R75. Then they also said there is water damage as on of the repair stickers which they put on when I handed it in had smudged. At that stage I just shook my head and took the phone. Now I buy a phone and still have credit from my topup balance which I am using slowly.
    The only way you win with them is when you get out the system.
    Only stress when you can change the outcome!

  12. Thanks given for this post:

    Chrisjan B (24-Feb-13)

  13. #10
    Diamond Member adrianh's Avatar
    Join Date
    Mar 2010
    Location
    Cape Town
    Posts
    5,089
    Thanks
    336
    Thanked 808 Times in 642 Posts
    I agree 100% with you Ian.

    I'm still using my trusty Sony Ericsson P1i 5 years on. I will never sign a phone contract again.
    How easily someone is offended is directly proportional to how stupid they are.
    ~GS Elevator

Page 1 of 3 123 LastLast

Similar Threads

  1. November 2010 Paper 2 Exam Question 1 and Question 2 (ANSWERS)
    By Fikani2010 in forum Electrical Contracting Industry Forum
    Replies: 10
    Last Post: 12-May-13, 10:49 PM
  2. [Question] Secondhand Goods Warranty
    By Alec in forum Consumer Protection Act Forum
    Replies: 4
    Last Post: 17-Jan-13, 01:02 PM
  3. Standard Warranty on Pre Owned Cars
    By VanessaVDB in forum Consumer Protection Act Forum
    Replies: 6
    Last Post: 26-Jun-12, 05:56 PM
  4. Warranty forfeit OK??
    By garthu in forum General Business Forum
    Replies: 17
    Last Post: 28-Oct-10, 08:39 PM
  5. What is the meaning of a life time warranty
    By Alan in forum General Business Forum
    Replies: 6
    Last Post: 27-Jul-06, 11:26 AM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •