I recently aquired a new client through a referral.
About 2 weeks ago I had a sit down with the CEO and they agreed to an SLA. Told her I'll mail the paperwork and she needs to sign it. I explained the terms verbally, we both agreed on the monthly SLA fee, all was good.
About 10 days ago the SLA was mailed to the client along with a R700 invoice that must get paid. ( SLA is paid in advance ). Client knows this.
The e-mail was delivered, no reply, no payment. I sent another e-mail this morning saying something in the line of, "We haven't received the signed copy yet along with payment, we sure this is an oversight etc etc. Please find attached documents once again."
If I don't get a reply ( which I doubt I will ), do I call? Do I wait a few days?
I don't want to scare the new client away, but then again, I KNOW the e-mail's are being delivered.