the new convection microwaveone purchased last month, took it back this morning, was told the motor is faulty, so they replaced the whole unit, no problem, got home unpacked the brand new one it has a sizable dent, so we have to go all the way back again. The box in good condition and it doesnt look like it has been hit, Clearly Defy is not doing any quality control checks on their products. The last microwave rusted inside and they had to replace the inner shell, they did it with out a problem, but what is going on, i have had defy product which have lasted 10- 20 years.
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