Let me start with a link... http://www.hirschs.co.za/
I have been dealing with this company for many years, as a bussinessman and in a personal capacity buying appliances.
when i started my bussiness, i had to do appliance repairs to generate turnover, so i use to go to Hirsch's in New Germany, it was a small shop with everything including good service, Allan Hirsch was always around making sure things ran smoothly, 23 years later i noticed he is still around visible at the shows, offering advice and just making sure everything is going according to plan.
In the old days, they didnt carry everything, but had stock of most, like switches for the old defy washing machine, stove switches and simistat switches, and what they didnt have would be available for collection within a day or 2.
My wife mentioned that she wanted a new dishwasher, washing machine and convection microwave, she mentioned she was shopping around, and the name Hirsch was mentioned, my first reaction was that maybe they are getting tooo big which would result in higher prices.
So i left it up to her, as she is a good negotiator when it comes to getting the best deal, be it interest rates on hp for a vehicle or buying a kettle.
To my surprise, all the appliances where purchased from Hirsch's at the best price and because i had to go in for a small op yesterday, i couldnt collect the appliances, so she got them delivered at a reasonable price,in fact cheaper than it would have cost me to collect, with 1 labourer and petrol. The delivery team unpacked the appliances for inspection and positioned them once we were satisfied.
We were given a fridge as a present a year or so back, it took 6 weeks for the other company to deliver.
Well done to Alan Hirsch, i must say i have watched your company grow and i am very impressed with what you have achieved. If anyone plans on starting a company and building into an empire, getting tips from this man would be a good foundation.
The most impressive things i noted was that on the front page is the email address and contact number for the owner himself Alan. This is very rare, normally as a company grows you never get to speak to the boss directly as they are always tooo busy, out playing golf or just blowing the company money in general and the PA is an expert at making up good excuses as to why he cannot sort out your problem.