E-mail response time

[league_of_ordinary_men]

Hi all

I am in a business where email response time is very important and what I still don't get is why some business take so long to respond to an e-mail.I mean if time is money then taking to long to respond to an e-mail can sometimes cost you a client AKA money and we all need to eat.

Regards L_O_O_M

[Perform Computers]

If I e-mail a client I usually give them till the following day to reply. People are busy & cannot always reply to all e-mail's immediately. If it's really urgent, I usually call the client a few hours later asking, "Have you received my e-mail?".

[Phil Cooper]

League - I assume you are one of those people who monitor on your cellphone when out, and then reply immediately?

[league_of_ordinary_men]

Hi Phil and perform computers,perform computers yes that's true but but normally the client's not the problem it's other business's or suppliers a client's one thing but a business another.Phil yes I try to especially if its a client because good service is important to me so I try my best to keep my client's updated but I am not one of those obsessive guys so I don't let it interfere with my personal life.

[league_of_ordinary_men]

Hi guys I would just like to apologize I miss spelled guys and I wrote gays I mean no offence by it and I don't know how to edit my post.

I am not one of those obsessive gays so I don't let it interfere with my personal life.

[IanF]

Hi guys I would just like to apologize I miss spelled guys and I wrote gays I mean no offence by it and I don't know how to edit my post.

LOOM Sometimes I can do something useful here fixed.

[dfsa]

Hi all

I am in a business where email response time is very important and what I still don't get is why some business take so long to respond to an e-mail.I mean if time is money then taking to long to respond to an e-mail can sometimes cost you a client AKA money and we all need to eat.

Regards L_O_O_M

I get grilled for that on a regular basis. I only answer mails within 24-48h. Then I only answer the really important ones first. If time do not permit, then I leave it for the next morning.

I look at it this way, if you really want to get hold of me then you can Phone me. I also do not reply to SMS. Same thing, if you truly want to get in contact, then you can phone.

Technology is fantastic, but it is busy taking over peoples lives. I walk out of meetings on a regular basis, if half the people in there sit and thumb, thumb. I simply get up and walk out. I do however let them know that they can organize another meeting when everybody is actually going to attend mentally.

In fact I walked out a professional meeting TODAY again. 1 Architect, 2 Engineers, 1 Q'S AND 7 other people representing the client, did not know what to say, when I got up and told them they are disrespectful and am wasting an enormous amount of time and money. 7 out of the 12 people present was either on their Phones or Tablets.

Back to email. Most people send their email and expect a answer within a few Hours. Geez now you have made an effort and gave the answer, these people then sit for weeks on end on that answer and do not came back to you.

In my view only if your business rely strongly on email, then yes you need to keep on top of it.

[Blurock]

I get grilled for that on a regular basis. I only answer mails within 24-48h. Then I only answer the really important ones first. If time do not permit, then I leave it for the next morning.

I look at it this way, if you really want to get hold of me then you can Phone me. I also do not reply to SMS. Same thing, if you truly want to get in contact, then you can phone.

Picking up the phone is one of the principles of Richard Branson. Calling direct is always better than an impersonal SMS.

Back to email. Most people send their email and expect a answer within a few Hours. Geez now you have made an effort and gave the answer, these people then sit for weeks on end on that answer and do not came back to you.

Sometimes one has to rely on email for trade enquiries or as an alternative to calling a call centre and waiting for hours. I have recently had poor service or problems with the following institutions who did not respond to my mail;

1. Kulula. They invite you to comment on service issues, but then do not acknowledge your mail or follow up mail. They are notorious for late departures.

2. Woolworths. You get an automated reply, but never a follow up call within 24 hours as promised. Their loyalty programme does not deliver what it is promising.

3. Discovery Vitality. Promised follow up call to resolve a query never materialised.

So what do we have to do to get some action? Stop doing business with them?

[league_of_ordinary_men]

Sometimes one has to rely on email for trade enquiries or as an alternative to calling a call centre and waiting for hours. I have recently had poor service or problems with the following institutions who did not respond to my mail;

1. Kulula. They invite you to comment on service issues, but then do not acknowledge your mail or follow up mail. They are notorious for late departures.

2. Woolworths. You get an automated reply, but never a follow up call within 24 hours as promised. Their loyalty programme does not deliver what it is promising.

3. Discovery Vitality. Promised follow up call to resolve a query never materialised.

So what do we have to do to get some action? Stop doing business with them?

That what I am talking about,some times you need to rely on e-mail and then your better of writing a letter an burning it.

[Blurock]

Discovery has just phoned, but apology still pending.

I do not expect a response from KULULA or Woolworths.