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Thread: Loading Pastel files from disc

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    Loading Pastel files from disc

    My accountant is using pastel partner, so i got pastel xpress version 11 to do some bookkeeping myself as i found it to be hard to manage on spreadsheet like i have been doing

    I requested him to send me the files on a disck

    How do i load the pastel files from the disc into my xpress?
    I'm willing to use team viewer for assistance, please guys

  2. #2
    Platinum Member Neville Bailey's Avatar
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    He needs to send you the company data folder, which will be located in his C:\Pastel11 folder, and you simply copy and paste that company data folder into your C:\Xpress11 folder.

    I am assuming that he is using Partner V11 and that he is on the same or earlier build as you (the latest build is 11.2.2).
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
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    "Give every person more in use value than you take from them in cash value."
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    Thanks Neville
    He sent me the files on a disck, I can see the files on the disck but they are greyed-out and i'm unable to attached them on my side
    What must is do?

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    Platinum Member Neville Bailey's Avatar
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    Is the folder greyed out when you look at it on the disk? Can you copy the folder from the disk and paste it into your C:\Xpress11 folder?
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    View Neville Bailey Photography

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Hi Neville.
    I tried, but still no success.
    Can you maybe help via teamviwer if possible

  6. #6
    Platinum Member Neville Bailey's Avatar
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    We can do a TeamViewer session in the morning (Tuesday) - will 9am suit you?

    Please fill in your particulars on my online form here beforehand.
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    View Neville Bailey Photography

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Hi Neville. Thanks, i was battling as the form was kicking me oput, but now done. We can proceed anytime u free

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    Platinum Member Neville Bailey's Avatar
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    Sorry, but I was on the road from about 10am, so I could not help you. I will call you when I am in front of my computer later (I am typing this on my tablet in my car!)
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    View Neville Bailey Photography

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Hi Neville. Thank you for making time to help me, I really appreciate it
    And I wish you all the best
    Regards

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