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Thread: How to handle the customer from hell

  1. #1
    Diamond Member adrianh's Avatar
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    Mar 2010
    Cape Town
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    How to handle the customer from hell

    Quoted off another list:

    I often "fire" troublesome customers , in the nicest way of course
    I refer them to my competition with some excuse like one of my machines has broken down or I don't have stock etc...let them tie up my competition...
    If they really persist , we then start a FOAD pricing structure (F... O.. And Die) in that the price is so prohibitive it scares them away or if they do accept the price , there is so much jam and icing on the cake that one can put up with any aggro you gonna have.
    How easily someone is offended is directly proportional to how stupid they are.
    ~GS Elevator

  2. #2
    Moderator IanF's Avatar
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    Dec 2007
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    I just had one. Haven't fired them but they want to tell me what to charge.
    They came in with artwork for a business card ready to print so I print a proof then get told it is the wrong colour and wrong size. They could not understand no matter how I tried to explain it that I just printed what they gave me. Anyway quoted to fix and print then they wanted changes and printed in a specific way but did not want to pay the price and did not want the cheap full colour cards. So I got an email saying they don't like my attitude.
    So if they come back I will look at loading the price.
    Only stress when you can change the outcome!

  3. #3
    Diamond Member Blurock's Avatar
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    May 2010
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    I have just fired a client, but for other reasons - reputational risk. Their business ethics and the way in which they did business made me reconsider whether the money was worth being dragged down with them.
    Excellence is not a skill; its an attitude...

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