Easyfile Employer 6.0.4 Login Problem

**geraldenek** · 13-Aug-12, 11:09 AM

Is IE your current default browser? if not, change it to IE and reopen easyfile.

**Mike C** · 13-Aug-12, 11:32 AM

Originally Posted by geraldenek

Is IE your current default browser? if not, change it to IE and reopen easyfile.

Hi Geradenek - thanks for your reply. I usually use firefox - but tried your suggestion. No luck.

I also tried restoring my last backup and it gives me an error #1009.

Any other suggestions?

**Mike C** · 13-Aug-12, 05:30 PM

OK - I've got it sorted.

I had the latest JAVA 7 Update 5 - but it seems as though Easyfile likes Java 6 update 6. I discovered this by removing and reinstalling Easyfile.

In spite of Java suggesting that you remove older installations of it, you would be wise to leave version 6 update 6 alone.

Hope this helps someone else.

**Dave A** · 13-Aug-12, 08:48 PM

I'm on Java 6 update 17 and no log in problems to report.

I've had something bizarre happen to my 2012 EMP 501 recon submissions.
When I print the employee certificates the data in the certificate doesn't match what I captured.
But no log in problems

**Claudette** · 14-Aug-12, 10:50 PM

Thx Mike. I've uninstalled the latest java, keeping v 6 upd 6 like you've suggested, re-installed easyfile again, and it works!
Will be sleeping a whole lot better 2nite.

**Mike C** · 15-Aug-12, 09:46 AM

My pleasure Claudette - glad to have helped.

**Elmarie321** · 27-Oct-21, 09:50 AM

What did you do to resolve this problem?

**Mike C** · 27-Oct-21, 09:58 AM

Hi Elmarie321 - The latest version of e@syfile uses the 32-bit Java version that installs with version 7.1.9 which is Zulu JRE 8.46.0.19 (8u252) or 1.8.0.252

It is best to download the latest version and install it rather than rely on the automatic update.