Easyfile Employer 6.0.4 Login Problem

[Claudette]

After I've installed the the new version of easyfile (v6.0.4), I've been struggling to login.
When I click on login, there's a little clock running and eventually it tells me client has been timed out.
I'm running on Windows 7. Someone please help with a solution.

[Dave A]

What OS are you using, Windows 7, Windows XP?

[Claudette]

Hi Dave, I'm running on Window 7. Already tried uninstalling and re-installing. Even when I click on the close button from the login page,
it stays stuck on "CLOSING DATABASE". Eventually I must force close it with Ctrl+Alt+Del. PLEASE tell me you have a solution?
The call centre yesterday was of no help, just told me she'll "escalate" my problem...

[Dave A]

My thought was - Try running the program as an administrator (Right click on the icon - Run as administrator).

Could you let us know if that solves it, please.

[Mike C]

If you have AVG Anti-virus it can also cause a hassle with Easyfile. I still have the SARS instructions on this and can post it if you suspect that it might be causing the hassle.

[Claudette]

Running as administrator did not solve the problem

The anti-virus I'm using is Kaspersky.

[Dave A]

The next thing to try is to see if there is any difference working offline vs online. Or try installing on another machine.

[Claudette]

Even though the program is "stuck" on the login screen, it picks up when I turn my Wi-Fi off, telling me I can work in offline state but
have to be online to be able to submit. When I click ok to this message, I'm still on the login screen.
In May I had a similar program, was able to login but couldn't access any of the data bases. I found a solution on this site where I had to
go and delete a dbz.jnl file somewhere in the AppData\Roaming\Local Store folder.
Yesterday the lady at call centre told me I must delete easyfile from the db folder, not sure where this is, but I've originally deleted going the
Control Panel/Programs and Features route.

Installing on another machine is not really an option for me, only have my laptop.

[Mike C]

Even though the program is "stuck" on the login screen, it picks up when I turn my Wi-Fi off, telling me I can work in offline state but
have to be online to be able to submit. When I click ok to this message, I'm still on the login screen.
In May I had a similar program, was able to login but couldn't access any of the data bases. I found a solution on this site where I had to
go and delete a dbz.jnl file somewhere in the AppData\Roaming\Local Store folder.
Yesterday the lady at call centre told me I must delete easyfile from the db folder, not sure where this is, but I've originally deleted going the
Control Panel/Programs and Features route.

Installing on another machine is not really an option for me, only have my laptop.

Hi Claudette - Did you ever solve this problem? This morning I decided to log into EasyFile 6.0.4 to see that all was ok in preparation for the mid year reconciliation and had the same problem. Tried logging in as Administrator - updated Adobe AIR - nothing. Just hangs when you try to log in.

Anyone else experience this?

[Janine N]

Easyfile Employer 6.0.4 Login Problem

I have tried logging on as Administrator, have updated Adobe AIR and I get the error message :
"e@syFile has detected that your login information does not match that of the local information and as such you will not be allowed to access e@syFile".

[geraldenek]

Is IE your current default browser? if not, change it to IE and reopen easyfile.

[Mike C]

Is IE your current default browser? if not, change it to IE and reopen easyfile.

Hi Geradenek - thanks for your reply. I usually use firefox - but tried your suggestion. No luck.

I also tried restoring my last backup and it gives me an error #1009.

Any other suggestions?

[Mike C]

OK - I've got it sorted.

I had the latest JAVA 7 Update 5 - but it seems as though Easyfile likes Java 6 update 6. I discovered this by removing and reinstalling Easyfile.

In spite of Java suggesting that you remove older installations of it, you would be wise to leave version 6 update 6 alone.

Hope this helps someone else.

[Dave A]

I'm on Java 6 update 17 and no log in problems to report.

I've had something bizarre happen to my 2012 EMP 501 recon submissions.
When I print the employee certificates the data in the certificate doesn't match what I captured.
But no log in problems

[Claudette]

Thx Mike. I've uninstalled the latest java, keeping v 6 upd 6 like you've suggested, re-installed easyfile again, and it works!
Will be sleeping a whole lot better 2nite.