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Thread: Easyfile Employer 6.0.4 Login Problem

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    Exclamation Easyfile Employer 6.0.4 Login Problem

    After I've installed the the new version of easyfile (v6.0.4), I've been struggling to login.
    When I click on login, there's a little clock running and eventually it tells me client has been timed out.
    I'm running on Windows 7. Someone please help with a solution.

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    Site Caretaker Dave A's Avatar
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    What OS are you using, Windows 7, Windows XP?
    The trouble with opportunity is it normally comes dressed up as work.

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    Hi Dave, I'm running on Window 7. Already tried uninstalling and re-installing. Even when I click on the close button from the login page,
    it stays stuck on "CLOSING DATABASE". Eventually I must force close it with Ctrl+Alt+Del. PLEASE tell me you have a solution?
    The call centre yesterday was of no help, just told me she'll "escalate" my problem...

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    Site Caretaker Dave A's Avatar
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    My thought was - Try running the program as an administrator (Right click on the icon - Run as administrator).

    Could you let us know if that solves it, please.
    The trouble with opportunity is it normally comes dressed up as work.

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    Platinum Member Mike C's Avatar
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    If you have AVG Anti-virus it can also cause a hassle with Easyfile. I still have the SARS instructions on this and can post it if you suspect that it might be causing the hassle.
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

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    Running as administrator did not solve the problem

    The anti-virus I'm using is Kaspersky.

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    Site Caretaker Dave A's Avatar
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    The next thing to try is to see if there is any difference working offline vs online. Or try installing on another machine.

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    Even though the program is "stuck" on the login screen, it picks up when I turn my Wi-Fi off, telling me I can work in offline state but
    have to be online to be able to submit. When I click ok to this message, I'm still on the login screen.
    In May I had a similar program, was able to login but couldn't access any of the data bases. I found a solution on this site where I had to
    go and delete a dbz.jnl file somewhere in the AppData\Roaming\Local Store folder.
    Yesterday the lady at call centre told me I must delete easyfile from the db folder, not sure where this is, but I've originally deleted going the
    Control Panel/Programs and Features route.

    Installing on another machine is not really an option for me, only have my laptop.

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    Platinum Member Mike C's Avatar
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    Quote Originally Posted by Claudette View Post
    Even though the program is "stuck" on the login screen, it picks up when I turn my Wi-Fi off, telling me I can work in offline state but
    have to be online to be able to submit. When I click ok to this message, I'm still on the login screen.
    In May I had a similar program, was able to login but couldn't access any of the data bases. I found a solution on this site where I had to
    go and delete a dbz.jnl file somewhere in the AppData\Roaming\Local Store folder.
    Yesterday the lady at call centre told me I must delete easyfile from the db folder, not sure where this is, but I've originally deleted going the
    Control Panel/Programs and Features route.

    Installing on another machine is not really an option for me, only have my laptop.
    Hi Claudette - Did you ever solve this problem? This morning I decided to log into EasyFile 6.0.4 to see that all was ok in preparation for the mid year reconciliation and had the same problem. Tried logging in as Administrator - updated Adobe AIR - nothing. Just hangs when you try to log in.

    Anyone else experience this?
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

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    Easyfile Employer 6.0.4 Login Problem

    I have tried logging on as Administrator, have updated Adobe AIR and I get the error message :
    "e@syFile has detected that your login information does not match that of the local information and as such you will not be allowed to access e@syFile".

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