I just need some perspective on this.
We have a speedpoint in our shop and for a number of years had a policy of a minimum sale of R50 on the speedpoint. I was told when we got the machine we can do this if we have a minimum sale policy which we waive when customers pay cash. Now with the banks pushing credit/debit card swipes more and more we get people getting R11 worth of copies and handing over a debit card, then saying they don't have cash. So we swipe it for the R11.00.
Then the terminal dials in which takes time and money to happen plus you have to keep the slips filed in case there is a query.
What is the best way to handle this without upsetting the reasonable customer?
I feel printing up a big sign saying "minimum sale Is R60 unless cash is paid" and stick this where anyone can see it.
In the states the printshops there have a $10-$50 minimum sale and just give away the small number of copies. They say the next time the customer comes in they spend the minimum.
What do you recommend?