Page 1 of 2 12 LastLast
Results 1 to 10 of 12

Thread: Easyfile ver 6.0.2 not working

  1. #1
    New Member
    Join Date
    May 2012
    Location
    Richards Bay
    Posts
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Easyfile ver 6.0.2 not working

    Is anyone out there maybe experiencing the same? I have updated to ver 6.0.2 this morning. After logging back in the screen is just greyed out. i cannot get into the program and cannot click on anything.

    Calling the SARS helpdesk is a waste of time. They just escalated the problem to the technical department and now I have to wait. The consultant could not confirm whether the technical department will get back to me before the deadline of the 31st!

    Did anyone experience the same problem and does anybody by any chance have a solution to this please?
    Thanks

  2. #2
    New Member
    Join Date
    May 2012
    Location
    Pretoria
    Posts
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts
    How frustrating! I am not experiencing the same problems as other people on the site (see http://www.theforumsa.co.za/forums/s...working/page11), but am as frustrated. Can log in and do most of the functionality, but struggling with:
    1. Loading code 4141 (UIF) onto an IT3(b) - tells me cannot do unless UIF ref no loaded for the employer, which is of course loaded
    2. Have saved certificate, done declaration, put in a reason for the difference, clicked "Ready to File" - tells me I can go submit
    3. Under submit, cannot view or submit - it just does nothing.

    Don't understand why SARS has to keep fiddling with & breaking this application. It worked fine in August...

  3. #3
    Site Caretaker Dave A's Avatar
    Join Date
    May 2006
    Location
    Durban, South Africa
    Posts
    20,981
    Thanks
    3,056
    Thanked 2,463 Times in 2,068 Posts
    Blog Entries
    12
    Have you checked out the anti-virus issues mentioned here?
    The trouble with opportunity is it normally comes dressed up as work.

  4. #4
    New Member
    Join Date
    May 2012
    Location
    Richards Bay
    Posts
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Yes, even checked that I'm running the correct versions of Java, Adobe etc...still no luck. And the call centre isn't much of a help either. Been on the phone with them for the biggest part of the day and nobody seems to know what is causing it

  5. #5
    Site Caretaker Dave A's Avatar
    Join Date
    May 2006
    Location
    Durban, South Africa
    Posts
    20,981
    Thanks
    3,056
    Thanked 2,463 Times in 2,068 Posts
    Blog Entries
    12
    Quote Originally Posted by kobusswart View Post
    3. Under submit, cannot view or submit - it just does nothing.
    Two possibilities I've tripped over that produces this sort of (non) result.
    Did you run as administrator?

    I also suggest keep it simple as to where you save the generated certificates. I tried saving them on another PC over the LAN and the program just did nothing. Saved to a folder in the my documents area and bingo - all went to plan.
    The trouble with opportunity is it normally comes dressed up as work.

  6. #6
    New Member
    Join Date
    May 2012
    Location
    Pretoria
    Posts
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts
    I got it to work!!!

    Decided to try use another computer in the house. Also Windows 7, but AV is Kaspersky instead of McAfee Enterprise which is on my work laptop. Also far less software installed than on my work laptop. Everything worked like a breeze, no problems. The software behaved completely differently on this computer than it did on my laptop, and I could view the PDFs and do the submission to SARS.

  7. #7
    New Member
    Join Date
    Jun 2012
    Location
    South Africa
    Posts
    5
    Thanks
    0
    Thanked 0 Times in 0 Posts
    I just joined to help a friend with Easyfile 6.0.2. She tried to install, but after downloading, the install did not complete. She has AVG 2011 which I have asked her to disable, and then to try again. Any other suggestions apart from trying another pc?

  8. #8
    New Member
    Join Date
    Jun 2012
    Location
    South Africa
    Posts
    5
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Disabling AVG did not work.

  9. #9
    New Member
    Join Date
    Jun 2012
    Location
    South Africa
    Posts
    5
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Easy file not loading

    I found the answer to my friend's problem.
    I managed to install the program on another PC without hassle.
    I uninstalled the Java update, no change.
    I uninstalled Java, no change.
    I uninstalled Adobe Air, and that allowed Easy File to load, of course updating all the rest.

  10. #10
    Site Caretaker Dave A's Avatar
    Join Date
    May 2006
    Location
    Durban, South Africa
    Posts
    20,981
    Thanks
    3,056
    Thanked 2,463 Times in 2,068 Posts
    Blog Entries
    12
    So maybe it's an Adobe Air version issue

    I tell you what, sometimes there sure are some confusing Adobe Air update messages along the way with an E@syfile update. Pick the wrong update yes/no options along the way and I could easily see things going horribly wrong.
    The trouble with opportunity is it normally comes dressed up as work.

Page 1 of 2 12 LastLast

Similar Threads

  1. Easyfile Software 6.0.0 not working
    By Roslyne in forum Tax Forum
    Replies: 121
    Last Post: 26-May-16, 07:42 AM
  2. Working with EMPSA and tax certificates via easyfile employer
    By Laurence Lombard in forum Tax Forum
    Replies: 3
    Last Post: 04-Jul-12, 01:28 PM
  3. EasyFile 6.0.1 IR5 Issues
    By marchant in forum Accounting Forum
    Replies: 5
    Last Post: 04-May-12, 01:51 PM
  4. [Question] Declaration on Easyfile
    By Helie in forum Tax Forum
    Replies: 2
    Last Post: 15-Nov-11, 05:48 AM
  5. Delete Employee from Easyfile
    By J7J in forum Tax Forum
    Replies: 2
    Last Post: 26-Oct-11, 04:59 PM

Tags for this Thread

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •