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Thread: Pastel: Open Company Problem

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    Bronze Member Elijah's Avatar
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    Pastel: Open Company Problem

    Hi All, hope some-one can advise:

    I have a client using Pastel Express, when I choose open a Company the Dialog box is Empty. When I press the Manage Button the next Dialog Window is also empty. But the Company that was created is in the Pastel Folder. And Pervasive Database is running. What causes this problem and how can I resolve it.

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    Platinum Member Neville Bailey's Avatar
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    Hi Elijah,

    Is the second dialog window completely empty? If so, then try the following:

    Click on the Locate Server, and then browse to the Pastel folder, then to the Custom folder and then to the Registration folder.

    If that does not activate the company database, in which case you will get a message to the effect that the server is not registered, then it is possible that the computer has been renamed recently.

    Pastel's registration credentials are a function of:
    • The serial number;
    • The registered name;
    • The computer name.


    If either of the above three factors have changed, then you will not see the company database on the menu. If the computer has been renamed, then I suggest that you change it back to what it was.
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    View Neville Bailey Photography

    *** 20% DISCOUNT ON PASTEL XPRESS / PARTNER SOFTWARE UNTIL 15 DECEMBER 2017 ***

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Bronze Member Elijah's Avatar
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    Thanks Neville, Problem solved.

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    Platinum Member Neville Bailey's Avatar
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    Good news Elijah - what was the problem/solution?
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    View Neville Bailey Photography

    *** 20% DISCOUNT ON PASTEL XPRESS / PARTNER SOFTWARE UNTIL 15 DECEMBER 2017 ***

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Bronze Member Elijah's Avatar
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    Quote Originally Posted by Neville Bailey View Post
    Hi Elijah,

    Is the second dialog window completely empty? If so, then try the following:

    Click on the Locate Server, and then browse to the Pastel folder, then to the Custom folder and then to the Registration folder.

    If that does not activate the company database, in which case you will get a message to the effect that the server is not registered, then it is possible that the computer has been renamed recently.

    Pastel's registration credentials are a function of:
    • The serial number;
    • The registered name;
    • The computer name.

    This solved the problem. Some-one had inadvertently, pressed the delete Server button.

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    Hi,

    I have the same problem after a windows update.
    I went in to custom folder and clicked registration and all my files are there and show as added but as soon as I click close it all disappears again.

    Please help.




    Quote Originally Posted by Neville Bailey View Post
    Hi Elijah,


    Is the second dialog window completely empty? If so, then try the following:

    Click on the Locate Server, and then browse to the Pastel folder, then to the Custom folder and then to the Registration folder.

    If that does not activate the company database, in which case you will get a message to the effect that the server is not registered, then it is possible that the computer has been renamed recently.

    Pastel's registration credentials are a function of:
    • The serial number;
    • The registered name;
    • The computer name.


    If either of the above three factors have changed, then you will not see the company database on the menu. If the computer has been renamed, then I suggest that you change it back to what it was.

  8. #7
    Platinum Member Neville Bailey's Avatar
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    Quote Originally Posted by Tisha View Post
    Hi,

    I have the same problem after a windows update.
    I went in to custom folder and clicked registration and all my files are there and show as added but as soon as I click close it all disappears again.

    Please help.
    I presume you upgraded to Windows 8.1?

    If so, then have a look at the attachment - it should be self-explanatory.
    Attached Files Attached Files
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    View Neville Bailey Photography

    *** 20% DISCOUNT ON PASTEL XPRESS / PARTNER SOFTWARE UNTIL 15 DECEMBER 2017 ***

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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