Results 1 to 6 of 6

Thread: pastel customized form suddenly gone and print out invoice with blank format without

  1. #1
    Email problem
    Join Date
    May 2012
    Location
    Cape Town
    Posts
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Question pastel customized form suddenly gone and print out invoice with blank format without

    I am running pastel xpress11, and this morning when I print invoice, my customized form (csdocsp.enz) is not printed and instead it print out only info without any frames and logo either company information.

    I checked online all relative info and can't find the right solution, I had my customized form in company directory ... so, guess it is right.

    The most weird thing is the statement form works out fine as logo and everything are on the print out. (csmthsp.enz)

    Please help ....

  2. #2
    Silver Member geraldenek's Avatar
    Join Date
    Jul 2008
    Location
    Somerset West
    Posts
    229
    Thanks
    19
    Thanked 112 Times in 80 Posts
    did you move any of the files used for the csdocsp.enz file around on your computer to another location for eg. the logo?
    Geraldene Kapp
    Professional Tax Help
    www.mytaxhelp.co.za

  3. #3
    Diamond Member Neville Bailey's Avatar
    Join Date
    Nov 2010
    Location
    Westville, Durban
    Posts
    2,760
    Thanks
    44
    Thanked 451 Times in 396 Posts
    It sounds like your Paper Style has been changed in Pastel.

    Go to File...Printer/Fonts Setup.

    In the "Select a Document" drop-down box, select Tax Invoice.

    At the bottom of the screen, click on the Paper Style Assistant button and then select Plain paper on the first screen and then Single Sheet paper on the second screen. Your settings were probably set to the Pre-printed and/or Continuous Paper option.
    Neville Bailey - Sage Pastel Accounting Consultant
    www.accountingsoftwaresupport.co.za
    neville@accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

  4. Thanks given for this post:

    Dave A (11-May-12)

  5. #4
    Email problem
    Join Date
    May 2012
    Location
    Cape Town
    Posts
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts
    nope

  6. #5
    Email problem
    Join Date
    May 2012
    Location
    Cape Town
    Posts
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Quote Originally Posted by Neville Bailey View Post
    It sounds like your Paper Style has been changed in Pastel.

    Go to File...Printer/Fonts Setup.

    In the "Select a Document" drop-down box, select Tax Invoice.

    At the bottom of the screen, click on the Paper Style Assistant button and then select Plain paper on the first screen and then Single Sheet paper on the second screen. Your settings were probably set to the Pre-printed and/or Continuous Paper option.
    Thanks!! it works!!!

    I think it was due to I add other user and when I using the new user it happen, but not the original (supervisor).

    Thanks million!

  7. #6
    Email problem
    Join Date
    Apr 2016
    Location
    Cape Town
    Posts
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Thank you to Brian Bailey for this info.
    Assuming that your form file was named csdocsp.enz, you need to make a copy of it and rename it as csdocpdfsp.enz (insert the letters pdf before the sp). When you email the invoice, the system will use that file.

Similar Threads

  1. [Question] How do I print a sales order with bin numbers in Pastel Partner?
    By J7J in forum Accounting Forum
    Replies: 9
    Last Post: 23-Jan-18, 03:06 PM
  2. Pastel statement print error
    By gmawoyo in forum Accounting Forum
    Replies: 8
    Last Post: 16-Nov-17, 08:38 AM
  3. [Question] Pastel Invoice formats - Print vs PDF Email
    By surfgate in forum Accounting Forum
    Replies: 5
    Last Post: 21-Dec-12, 10:07 AM
  4. [Question] Pastel Partner Statement print running total
    By Suziem in forum Accounting Forum
    Replies: 6
    Last Post: 19-Apr-12, 10:29 PM
  5. Computer generated tax invoice in Pastel
    By J7J in forum Accounting Forum
    Replies: 9
    Last Post: 18-Apr-12, 10:43 AM

Tags for this Thread

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •