Page 1 of 2 12 LastLast
Results 1 to 10 of 11

Thread: What would you like from your bank?

  1. #1
    Bronze Member rfnel's Avatar
    Join Date
    Jun 2011
    Location
    Germiston
    Posts
    196
    Thanks
    120
    Thanked 41 Times in 31 Posts
    Blog Entries
    4

    What would you like from your bank?

    Hi Folks

    I'm wondering, do you think that your banking experience can be improved? I know this is a very broad question, but I'm looking for broad answers. In terms of internet banking, mobile banking, branches, etc, what do you think can be improved or expanded? What about new services, products and ways of dealing with your bank? I'm not only talking about your personal banking experience, but about business banking as well.

    I'm throwing this out there to see what I can learn. I've started working in a banking environment, and they're big on new ideas from their staff. And of course, the greatest ideas are the ones that satisfy the customer's needs and wants. Power to the people!

    Thanks for your input.

    Cheers,
    Riaan
    "Fortune favours the bold" - Virgil
    Riaan Nel
    Freelance Software Development | LinkedIn | Skype

  2. #2
    Moderator IanF's Avatar
    Join Date
    Dec 2007
    Location
    Jhb
    Posts
    2,615
    Thanks
    191
    Thanked 520 Times in 398 Posts
    Riaan
    I would like to be paid interest on my cheque account balance, you work hard to stay out of od then pay a fortune when you you go into od but no interest on your positive balance.
    Only stress when you can change the outcome!

  3. Thanks given for this post:

    rfnel (07-May-12)

  4. #3
    Diamond Member Blurock's Avatar
    Join Date
    May 2010
    Location
    Durban
    Posts
    3,437
    Thanks
    660
    Thanked 765 Times in 630 Posts
    Blog Entries
    1
    Riaan, you have my sympathy mate. The banking environment has become very negative and demanding, but good luck. I hope you are in a division where you can develop your talent.

    To answer your question;
    1. I want a bank that I can trust. Charges should be fair and should not include hidden costs.

    My current bank has invited me to register for "notify me" which is a free SMS service on the package that I have. I do not use my credit card as I get rewards on a Discovery card which is far better than the rewards offered by my bank. To qualify for their rewards system, you need to pay another R30 per month! Bah!
    I had a small balance on my bank credit card as I once used the petrol card. The bank deducted the R4 or so and sent me an SMS - for which I had to pay. The following month they deducted the SMS fee and sent me another SMS!

    My internet banking is supposed to be free, but I get charged 75c per month which nobody can explain.

    Electronic bank statements are supposed to be free, but up till November I was charged R5.50 per month! I have not received a refund yet.

    2. Pay me interest on credit balances. Why should I have a transaction account (*cheque account - we no longer use cheques) and a savings or money market account. There are costs and wasted time involved in transferring between the accounts. Why not combine this into one account? (my bank used to pay interest on credit balances and then decided to stop paying without informing their clients!)

    3. Keep me informed of new products and services by e-mail or other communication. DO NOT phone me and waste my time on useless promotions.

    4. Do not assign a banker to me and then expect me to go and stand in the enquiries queue. My banker should know and understand my business and be proactive in suggesting alternative services or products. By assisting me to grow my business, you will be rewarded by earning more fee income, short term insurance, investment products and asset finance. If you keep me and my staff happy, you may also open our private accounts with everything that goes with it.

    5. Stop selling and start supporting!

    I hope this helps. ( I am now in the process of switching my private account to a bank where I will pay 50% of what I currently pay on my private account).
    Excellence is not a skill; its an attitude...

  5. Thanks given for this post:

    rfnel (07-May-12)

  6. #4
    Diamond Member wynn's Avatar
    Join Date
    Oct 2006
    Location
    east london
    Posts
    3,338
    Thanks
    548
    Thanked 624 Times in 523 Posts
    I have only heard of one bank that notifies you if there are insufficient funds to meet stoporders and gives you a grace period to top up funds to meet stoporders.
    "Nobody who has succeeded has not failed along the way"
    Arianna Huffington

    Read the first 10% of my books "Didymus" and "The BEAST of BIKO BRIDGE" for free
    You can also read and download 100% free my short stories "A Real Surprise" and "Pieces of Eight" at
    http://www.smashwords.com/books/view/332256

  7. Thanks given for this post:

    rfnel (07-May-12)

  8. #5
    Diamond Member Vanash Naick's Avatar
    Join Date
    Sep 2011
    Location
    lenasia
    Posts
    3,281
    Thanks
    849
    Thanked 693 Times in 607 Posts
    Blog Entries
    2
    Riaan, I would appreciate it if all banks could open for business at 8:30 am everyday.
    “The philosophers have only interpreted the world, in various ways. The point, however, is to change it.” Karl Marx
    vanash.naick@gmail.com
    TFSA Disclaimer
    Local Music with a grassroots touch


  9. Thanks given for this post:

    rfnel (07-May-12)

  10. #6
    Diamond Member tec0's Avatar
    Join Date
    Jun 2009
    Location
    South Africa
    Posts
    4,270
    Thanks
    1,656
    Thanked 439 Times in 386 Posts
    Blog Entries
    3
    Working ATMs… Just 1 single working ATM would be an absolute improvement.
    peace is a state of mind
    Disclaimer: everything written by me can be considered as fictional.

  11. Thanks given for this post:

    rfnel (08-May-12)

  12. #7
    Suspended
    Join Date
    Oct 2007
    Posts
    2,346
    Thanks
    0
    Thanked 254 Times in 209 Posts
    i am with wyn on this one...as it has happened again today...my debit orders ran yesterday and the money from my customer only cleared in my account this morning...even though it was in the account yesterday already...because it is from a diffrent bank...the payment from my custormer was already done on the weekend....so that little one day episode will end up costing me a couple hundred rand in fees...return fees R115 each...plus transfer fees and now again payment fees...so the bank makes a small fortune out of me.

  13. Thanks given for this post:

    rfnel (08-May-12)

  14. #8
    Silver Member Petrichor's Avatar
    Join Date
    Nov 2011
    Location
    Johannesburg
    Posts
    427
    Thanks
    23
    Thanked 38 Times in 29 Posts
    Increase the type of transactions that can be done through internet banking. i.e chaging pins, reporting lost cards, ordering new cards, applying for loans / overdrafts etc...

  15. Thanks given for this post:

    rfnel (08-May-12)

  16. #9
    Platinum Member Mike C's Avatar
    Join Date
    Apr 2012
    Location
    Durban
    Posts
    2,242
    Thanks
    207
    Thanked 310 Times in 268 Posts
    I would like free Internet Banking (including transactions) - it actually frees up their tellers and does most of the work for them - you use your own equipment and service provider, so I don't see why they have to charge for this as well.

    One of the things that really bugs me is when you are cashing a relatively large cheque and the bank tells you that you have to phone ahead, because they don't have the money.

    I know that they don't want to keep too many millions in cash in case of robberies ... but really - they don't have R22,000 to hand ????
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

  17. Thanks given for this post:

    rfnel (08-May-12)

  18. #10
    Diamond Member Vanash Naick's Avatar
    Join Date
    Sep 2011
    Location
    lenasia
    Posts
    3,281
    Thanks
    849
    Thanked 693 Times in 607 Posts
    Blog Entries
    2
    Queues! The making adequates profits, they should ensure that there are sufficient tellers especially when the manager can see that the queue is very long. In such a case the manager should himself/herself get behind the counter and assist clients.
    “The philosophers have only interpreted the world, in various ways. The point, however, is to change it.” Karl Marx
    vanash.naick@gmail.com
    TFSA Disclaimer
    Local Music with a grassroots touch


  19. Thanks given for this post:

    rfnel (08-May-12)

Page 1 of 2 12 LastLast

Similar Threads

  1. Bank Advertisements
    By Faan in forum Business Finance Forum
    Replies: 6
    Last Post: 01-Apr-12, 10:12 PM
  2. Help with Bank Accounts
    By eitai2001 in forum General Business Forum
    Replies: 15
    Last Post: 18-Nov-10, 08:21 PM
  3. standard bank
    By murdock in forum General Business Forum
    Replies: 50
    Last Post: 04-Nov-09, 02:19 PM
  4. Bank Charges
    By Yvonne in forum General Chat Forum
    Replies: 3
    Last Post: 16-Jan-09, 01:39 PM
  5. JZ. Almost like that well-known bank....again......still.....whatever......
    By Morticia in forum South African Politics Forum
    Replies: 6
    Last Post: 26-Nov-08, 05:21 PM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •