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Thread: EasyFile 6.0.1 IR5 Issues

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    Question EasyFile 6.0.1 IR5 Issues

    Hi Everyone,

    I need some assistance with a SARS Easyfile problem.

    The following problems regarding IRP5 and EMP501 are listed:

    • The IRP5 certificates for previous years have gone missing
    • Whenever I try to edit an employer, all details are greyed out
    • IRP5 certificates cannot be printed once the EMP501 declaration has been submitted
    • Once EMP501 declaration has been submitted and you try to print the IRP5 certificates, the EMP501 submission simple cancels itself
    • And lastly, when trying to import a Payroll file, it responds with a message saying that a company\employer already exists with an encrypted database


    I don't work with Easyfile myself, but the Payroll\Accounting staff.

    I have attached an image for in case.

    I'll appreciate any help!
    Click image for larger version. 

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    Platinum Member Mike C's Avatar
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    Hi Marchant. Not too sure what you have tried so far, but elsewhere it was suggested that you do a Synchronise (all) and see if it helps.
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

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    Site Caretaker Dave A's Avatar
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    The image is of a screen where you're setting up or editing an employer.

    Has all the employer information gone missing?
    The trouble with opportunity is it normally comes dressed up as work.

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    Hi Dave, that is correct. The synchronize all did not work.

    BUT, i have managed to fix it. I restored a backup made just before E@syfile 6.0.0 was released, and voila! All the information was restored and all is working *cough* except for the work done until now since the backup.

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    Dave A (04-May-12)

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    Site Caretaker Dave A's Avatar
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    Good to hear you've got past that hurdle.

    Seems like backing up at the end of each session might be a good idea too, given all the problems everyone seems to be having.
    The trouble with opportunity is it normally comes dressed up as work.

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    Platinum Member Mike C's Avatar
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    Well done - and thanks for the post. It might well help others.
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

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