I need some assistance with a SARS Easyfile problem.
The following problems regarding IRP5 and EMP501 are listed:
- The IRP5 certificates for previous years have gone missing
- Whenever I try to edit an employer, all details are greyed out
- IRP5 certificates cannot be printed once the EMP501 declaration has been submitted
- Once EMP501 declaration has been submitted and you try to print the IRP5 certificates, the EMP501 submission simple cancels itself
- And lastly, when trying to import a Payroll file, it responds with a message saying that a company\employer already exists with an encrypted database
I don't work with Easyfile myself, but the Payroll\Accounting staff.
I have attached an image for in case.
I'll appreciate any help!