Return of Earnings (WCC/ COIDA)

**suefenton** · 28-Mar-12, 09:13 AM

I just phoned the WCC call centre this morning, there is a recorded message that says the deadline has been extended to 31 May 2012 and the forms will be available from 2 April. whew! Thank you so much for the email you sent out about this issue, Dave A, this whole return thing had slipped my mind - with not having received it.

**Sue vz** · 28-Mar-12, 10:30 AM

Hi - Firstly thank you for this thread - while searching for info this morning on the Return of Earnings I came across this site and it was helpful. Thought I would register with your forum and give you all a quick update.

If you call the compensation fund Call Centre on 0860105350 there is an automatic voice advising that the deadline for returns has been moved to 31st May and that forms will be posted from the 2nd April (they do apologise for any incovenience).

Regards
Sue

**Calcha-Charmaine** · 18-Apr-12, 12:49 PM

This is all very upsetting to read, as a COIDA specialist it really is hard to see so many people having the same problems. Penalties that could be reversed, documents which have not been received, and knowing that each one of you has made some or other attempt to correct their mistakes and are still not getting any where, is truly upsetting. Should any of you be serious about obtaining help, our company would be more than happy to forward you a profile and query form. No company should be treated like this or penalized for the plain laziness of others!!!! Our clients used to have the same issues, we ourselves had the same issues. Good luck to all who are on this and trying to do the right things.

Our e mail address for queries is info@calcha.za.org

Cheers from Charm!

**Dave A** · 18-Apr-12, 04:03 PM

Originally Posted by Calcha-Charmaine

Our clients used to have the same issues, we ourselves had the same issues.

So what do you do that works that we are not doing?
A personal visit to the department, perhaps?

**Calcha-Charmaine** · 20-Apr-12, 06:51 PM

Hi Dave,

Sorry for the late reply to your question. At times a personal visit to their offices is required.
What we do differently is, we have spent quite a number of years dealing with their offices and researched their procedures. I have been extremely fortunate to also have been allowed to visit their Head Office, it's one heap of documents on top of another heap of documents. We also have people that we deal with directly and only have to make minimal use of the Call Centre, it also helps when you able to deal with people who are trying to make a difference to the image portrayed by many other staff which is in negative fashion.

Hope that answers your question, our clients are also our top priority and so is their compliance.

**Mike C** · 21-Apr-12, 07:49 AM

Hi Charm - It's great that you are able to do this kind of thing for your clients (presumably you charge them a fee) - but there seems to be something fundamentally wrong with having to do pay a third party to do something that should be straight-forward and required by law.

Please understand that I am not getting a dig-in at you. I think that you are doing a good thing. I just get disgruntled at not being able to do the stuff that we are told we HAVE TO do, and then get penalised for no fault of our own.