Results 1 to 4 of 4

Thread: Telkom's World Class Service

  1. #1
    Full Member popayetwo's Avatar
    Join Date
    Aug 2009
    Location
    PE
    Posts
    79
    Thanks
    13
    Thanked 3 Times in 3 Posts

    Telkom's World Class Service

    On their new web pages, Telkom says it wants to be a world class service provider. Well, they have a l-o-n-g way to go. Consider the following:
    1st Feb: All international Internet sites blocked - only local available. There are NO notices put out by Telkom about this problem.
    Tried to report a fault using the Telkom site which is LOCAL bandwidth. The site asks for certain details like name, phone number etc but then FAILS to get past step 3 WITHOUT GIVING ANY REASON for the failure. (All mandatory fields filled in)
    In any case all the fields relate to TELEPHONE faults, they have never heard of Internet.
    Next,Tried to report a fault to 10210. Went through the extremely tiring process of pressing 1 or whatever in answer to the l-o-n-g process (with that DREADFUL muzak on hold) and then after 45 minutes I was cut off. (engaged tone)
    Next tried to report a fault using the SMS facility. It is ONLY for telephone faults, not Internet related faults.
    Now I am waiting....and waiting....and waiting.
    Will the WORLD CLASS TELEPHONE COMPANY call me back? I won't hold my breath. But as I said they have a VERY long way to go before they can hope to achieve even third world standards.
    (I seem to remember them making this same promise about 15 years ago. Remember Danie Du Toit?)

  2. #2
    Site Caretaker Dave A's Avatar
    Join Date
    May 2006
    Location
    Durban, South Africa
    Posts
    22,648
    Thanks
    3,304
    Thanked 2,676 Times in 2,257 Posts
    Blog Entries
    12
    My folks live on a nature reserve, and the Telkom telephone line is a real bugbear. It's 7km of bare twinned line on insulators installed roughly in the '60s. Goes faulty all the time (which of course takes many days to repair each time), and has a maximum dial-up data transmission speed of 2.8kbps on a really good day when the farm next to the exchange doesn't have its electric fences switched on. Any "reasonable" level of internet access is quite simply not an option.

    My folks have also been advised that in terms of Telkom's service policy for the area, if a section of the telephone line is ever cut out and stolen, Telkom will not be replacing the line.
    Ever.

    There will be no telephone, and there is no cellphone reception.

    So I guess that's the way it happens around the rest of the world then.

  3. #3
    Full Member popayetwo's Avatar
    Join Date
    Aug 2009
    Location
    PE
    Posts
    79
    Thanks
    13
    Thanked 3 Times in 3 Posts
    Quote Originally Posted by Dave A View Post
    My folks live on a nature reserve, and the Telkom telephone line is a real bugbear. It's 7km of bare twinned line on insulators installed roughly in the '60s. Goes faulty all the time (which of course takes many days to repair each time), and has a maximum dial-up data transmission speed of 2.8kbps on a really good day when the farm next to the exchange doesn't have its electric fences switched on. Any "reasonable" level of internet access is quite simply not an option.

    My folks have also been advised that in terms of Telkom's service policy for the area, if a section of the telephone line is ever cut out and stolen, Telkom will not be replacing the line.
    Ever.

    There will be no telephone, and there is no cellphone reception.

    So I guess that's the way it happens around the rest of the world then.
    So basically, Telkom is taking their money and PROMISING them NO SERVICE if the current pathetic service breaks down? That smells of fraud to me. Nut being a semi-government company they are exempt from normal business practice rules?

  4. #4
    Full Member popayetwo's Avatar
    Join Date
    Aug 2009
    Location
    PE
    Posts
    79
    Thanks
    13
    Thanked 3 Times in 3 Posts

    International Bandwidth.

    Wonderful news!. Telkom now has a message on their fault reporting site saying they have a problem with International bandwidth. This a mere 22 hours after the fault occurred.
    Of course, they haven't FIXED it, but at least they KNOW about it and their "technicians" are working on it. Yeah, right. Do they have any of those left? And are there any alternate routes?
    And do they have automatic switches? Maybe the earth connection came loose on the morse telegraph line and nobody knows how to mend it?
    As I said before, the have a VERY LONG way to go before they even qualify for a third-world class service.

Similar Threads

  1. Replies: 0
    Last Post: 18-Jun-10, 09:57 AM
  2. Second class citizen?
    By duncan drennan in forum South African Politics Forum
    Replies: 1
    Last Post: 25-Mar-07, 04:28 PM
  3. Education now a class issue.
    By Dave A in forum General Business Forum
    Replies: 1
    Last Post: 25-Aug-06, 11:30 AM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •