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Thread: efiling and windows problem

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    Diamond Member wynn's Avatar
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    efiling and windows problem

    Spent the last few days trying to submit my VAT returns via efiling using my default browser 'Windows'.
    Everytime I tried to raise the return using 'adobe reader' my computer kicked me back to the previous page, I tried down loading 'adobe flash' through efiling link to see if that would help, it kicked me out every time.

    I went direct to adobe, downloaded flash and noticed it wanted to load 'Chrome' as well, fortunately I already had 'Chrome' so just the flash loaded.

    Tried to submit VAT return via 'Chrome' same problem.

    In the end in desperation I used 'Firefox' and 'voila'

    Has anybody else experienced a problem with efiling and 'Windows' and 'Chrome'??
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    Site Caretaker Dave A's Avatar
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    I've been having no problems via Internet Explorer.

    There are two options when it comes to filling in those returns, though - flash or Adobe.

    Are you having a problem with both options?

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    Diamond Member AndyD's Avatar
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    Quote Originally Posted by Dave A View Post
    though - flash or Adobe.
    Isn't Flash owned by Adobe? I've always considered them one and the same.
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    Site Caretaker Dave A's Avatar
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    Perhaps I should have said Adobe Flash Player and Adobe Reader - my mistake.

    Anyhow, the option comes up at this stage, and normally defaults to Flash best I can tell.

    Click image for larger version. 

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    If you don't have Adobe's Flash Player installed, obviously you'll have a problem.
    Even if you select Adobe Reader you'll need a reasonably recent version. eFiling has a link to download Adobe Reader on the same page.

    Practically, I expect far more people who fill these things in are more likely to have Adobe Reader than the Flash Player installed on their pc given the popularity of pdf files...

    I do find the Flash version tends to render a lot faster though.

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    Diamond Member wynn's Avatar
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    Yes using Windows Adobe Reader kept kicking me out and when I clicked on Adobe Flash it kept asking if I wanted to download Flash, when I clicked yes it would do the download then ask to switch the PC off.
    When I logged back in and tried to open my VAT return using Flash or reader it kicked me out the same as before.
    This was in Windows and Chrome, although by the time I tried Chrome I had already loaded Flash direct from the Adobe site but it still kicked me out even trying Reader through Chrome.

    That was when I tried Firefox successfully.

    Pays to have a few arrows in the quiver hey!

    Hope SARS don't bitch about a late return as a result of this.
    "Nobody who has succeeded has not failed along the way"
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    http://www.smashwords.com/books/view/332256

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    Site Caretaker Dave A's Avatar
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    Seems the Flash option doesn't work anymore. Filing my EMP201's now I kept getting kicked out with a security problem. The error message requests that I ensure I've selected the Adobe option when filling out the return.

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    Diamond Member Mike C's Avatar
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    Is anyone else having a problem downloading their VAT statement from SARS Efiling? Windows Explorer keeps on renewing the tab and sometimes I get a partial view, but then it hangs up, so I cant view the whole page - nor can I print or save it.
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    Gold Member Chrisjan B's Avatar
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    I struggle too, mostly I manage to get it working with Internet Explorer 32-bit on a Windows 7 64-bit machine with Adobe Flash player. Firefox is my favorite browser but for a reason I am unable to ascertain it does not work for me on e-filing with Adobe Reader or Adobe Flash player.

    I must say I use the latest nightly 64-bit builds of Firefox aptly called Nightly...

    It is only for e-filing I use Internet Explorer.

    Chrome I use infrequently as I have a problem with the way I print my bank statements from ABSA with PDF Creator, I seem to remember a while ago I did try Chrome with e-filing with little success...

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    Diamond Member Mike C's Avatar
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    Hey! I have just downloaded Firefox 13 and installed it! It is fast and I am very impressed. Last time I looked at Firefox was version 8. I tried SARS and it loaded everything quickly, easily, and without a hitch! What a difference to the hassle that I was having with Internet Explorer. Just have to check out a few other things ... but for now I think I am a convert!
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

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    Gold Member Chrisjan B's Avatar
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    Quote Originally Posted by Mike C View Post
    Hey! I have just downloaded Firefox 13 and installed it! It is fast and I am very impressed. Last time I looked at Firefox was version 8. I tried SARS and it loaded everything quickly, easily, and without a hitch! What a difference to the hassle that I was having with Internet Explorer. Just have to check out a few other things ... but for now I think I am a convert!
    Remember to check for the latest versions of Java and Adobe Flash...

    BOVER Technologies
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    Elmine Botha Freelance Photographer - Photographer/ Videographer

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