when you are too busy...do you tell the customer you are too busy to do their work...or do you just not respond...or do you load the bill hoping that you dont get the work?
i know what the correct answer is...but...it is easier said than done.
employ more staff? ...then you have a whole lot of new issues to deal with.
use sub contractors? ...chances are they make a mess then you loose the customer and get and get a bad name or they try pouch the customer
just dont respond? ...but if a reguler customer then it gets tricky.
load the price? ...then the customer finds someone cheaper...but chances ar eyou might ge tthe customer back once they have reliased you get what you pay for.
the list goes on...i am at this stage again...too much work and tooo little time to do it all