I'm new here and looking for some advice.
So I bought a new motorcycle from a dealer (financed through a bank).
Collected it yesterday and on the ride home from the dealer it broke, I suspect something badly wrong inside the engine.
The dealer came to collect it (and me) from the side of the road and now it is in the dealers workshop. I have been trying to contact the dealership owner, but he is on leave till Wednesday.
Questions: (1) Is it reasonable for me to ask for a replacement?
If it is the engine (of which I am pretty certain), then I don't want them to be pulling a brand new engine apart, because it will cease to be new.
(2) Who would be liable for any costs related to the finance (initiation fee, admin costs, etc), as this would be a different bike and the paperwork will need to be redone?
As I said earlier, I have not yet spoken to the dealership owner, he might offer me a replacement, cover any costs, and then claim from his supplier (perhaps unlikely).
I just need to know where I stand before I speak to him.
Any advice would be greatly appreciated!