We're no big business. We treat every client/customer as king regardless of size - it's our chosen approach - and we do business with end users, micro's, smb's, public enterprises etc as our clients. We need every cent! BUT .... we've fired clients - not many, but we have. And I'm not referring to the bad debtors types.
Have you done it? I need to know if it's as liberating for you as it is for me?
I'm in the "performance management" stage with one at the moment - they're the kind that approach you for a solution suggestion + you ask all the right questions + make the best matched recommendations (with notes) and they take your quote and go to a "all I do is beat the price" *edited for censorship purposes* company.
Can't wait for the disciplinary hearing!